There are 5 different user groups in Q-Flow. The group a user is assigned to determines their permissions in Q-Flow and which tasks they can perform. A user’s Top Unit determines which region or site(s) the user can perform these tasks for.
Each user must have their own account. There is no limit to the number of user accounts per site. However, it is important that only appropriate people have access to Q-Flow and the Personal Identifiable Data it holds.
Further information can be found in the creating and managing user accounts guidance.
NHS Site managers
Site managers have permissions to perform the following tasks:
For further assistance, contact the vaccine service desk by emailing vaccineservicedesk@england.nhs.uk or calling 0300 200 1000.
NHS Site managers (read only)
Site managers (read only) have permissions to perform the following tasks:
- view details of site(s), for example address, accessibility features
- view user account details
- view appointment availability
- view booked appointments
- view reports
Contact your site manager for any further assistance.
NHS Arrival stewards
Arrival stewards have permissions to perform the following tasks:
Contact your site manager for any further assistance.
NHS Assessment clinicians
Assessment clinicians have permissions to perform the following tasks:
- use the Check a vaccination appointment/Check-In app
- view details of appointments, including patient details
Contact your site manager for any further assistance.
NHS Reporters
Reporters have permissions to view reports.
Contact your site manager for any further assistance.