We’ll always tell you when we are collecting this information.
When you use the service we ask for:
- your postcode
- your date of birth
- first name
- last name
This information helps us find your NHS number.
We use the personal information you’ve given us to carry out a 'personal demographic service (PDS)' check. This means we try to find your NHS number and your GP details.
When you answer questions about your symptoms (called ‘triage’) we collect the answers. This is so we can recommend the right outcome for your health needs (called ‘disposition’). This might include directing you to other urgent care services in the area. We also collect the outcome you reach. This information is shared with the local site (the A&E you used the self-service tool in).
If you agree to use a recommended telephone assessment service we will also ask for your:
- telephone number
- email address or mobile number so we can send a confirmation receipt (optional)
If you’re using the service on behalf of someone else we’ll ask for their details. We need this personal information so we can ask the right questions, and to give to the local provider of any healthcare you need. If the advice is for you to remain at the care setting you are in, your details will be sent automatically to the reception desk, where the site has enabled this functionality.
If you’re advised to go to another service, we may send your details on to that service. We send your personal information, including your NHS number, and the answers to the questions you gave during the self-assessment.
If you choose to get an email or text message confirming that your details have been sent to the receiving service, we use a secure government service called GOV.UK Notify. You can read about how your data is kept secure in their privacy notice.
We might recommend that you should see a healthcare professional working outside the A&E department in commissioned NHS services. This might be outside the NHS (for example, a pharmacist, or dentist), but will have been commissioned by the NHS to provide services.
By agreeing to be referred to a healthcare professional you consent to the sharing of your personal information in a way which respects the Common Law Duty of Confidentiality.