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Urgent and Emergency Care (domain B)

Helping to deliver the national Urgent and Emergency Care strategy by providing the infrastructure, systems, technology and processes that enable the development of digital urgent care services.

It will improve telephone and online triage and provide improved technology to support clinicians, so that treatment is better targeted and patients are referred to the right place, first time.

Programmes under domain B

There are 3 programmes within this domain, each with their own benefits, outcomes and objectives.

Clinical Triage Project (programme 5)

A programme of transformation to improve the precision, access, and utility of patient triage in the urgent care system. It will be faster than the existing system, enabling secure and easy access to patient records for a more personalised service.

NHS 111 Online (within programme 5)

Developing a digital service for the public to enter their symptoms online via computers and mobile devices, quickly and easily connecting them directly to their local NHS 111 urgent care services.

Access to Service Information (programme 7)

Developing an open platform that holds accurate, up-to-date information about urgent and emergency care services. Clinicians will be able to access real time, up-to-date information about available services in order to successfully manage demand on urgent care. 

Supplier opportunities

Suppliers should contact for information on how to get involved in our urgent and emergency care work.

NHS 111 Online

Please note; we can't provide clinical/medical advice to members of the public. Please contact a GP, phone the NHS on 111 or visit Our customer service centre deals with all general questions about NHS Digital. If you have a question, complaint or Freedom of Information request you can contact us in a number of ways.

Clinical Triage Project

The Clinical Triage Platform (CTP) team is developing the next generation of clinical triage technology to help identify and meet the urgent care needs of patients.

Access to Service Information

The Access to Service Information programme will develop an open platform of products, services and APIs. This will complement an enhanced national directory of urgent care services that allows clinicians and carers to connect patients to the right service.

Have a question? Call us on 0300 303 5678 or contact

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