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Systems and Service Delivery

Systems and Service Delivery (SSD) provide a range of key national software products and associated services.

Access Open Exeter and its applications
The NHAIS system contains a wealth of secure information used by a range of bodies and professionals within the NHS. Open Exeter gives health authorities the power to grant access to this information to authorised NHS users.

Cancer Waiting Times
The National Cancer Waiting Times (NCWT) system allows primary care services to record data used to monitor cancer waiting time targets.

Our products and services
The SSD team support a wide range of IT products and services across the health system.

What we do

Our work helps NHS Digital play its part in providing better health and social care where it's needed most. Our customers, including Public Health England and the wider NHS, rely on our know-how.

SSD contains several teams, each with a specific function. These teams work together to create complete solutions:

  • Development use industry standard tools and practices to create high quality applications - the development process includes analysis, design, coding and testing
  • Product Assurance test the software against strict criteria - rigorous testing ensures the software meets the users' needs and produces consistent results
  • Hosting and Infrastructure provide secure application environments - this includes the physical hardware and associated software
  • Service Delivery Management provide a layer of support for each application - this includes a contact centre, support and training

The Organisation Data Service and NHS Pathways complete the SSD teams.

International standards

ISO 20000 and ISO 27001 define IT service management and information security management standards. They're two of the most stringent - and demanding - standards in the world.

SSD is proud to be one of a small number of organisations within the UK who are ISO 20000 and ISO 27001 certified. And we're the only part of NHS Digital that is.

Contact the Systems and Service Delivery team to find out more about what we do and how we can help you.

Contact Systems and Service Delivery

Contact Systems and Service Delivery to find our more about what we do, and how we can help you.

Systems and Service Delivery: A to Z

A list of all the Services provided by the Systems and Service Delivery team, within NHS Digital

NHAIS downloads

NHAIS user reference manuals, available to download as a PDF.

Contact the Exeter helpdesk by emailing exeter.helpdesk@nhs.net or by calling 0300 303 4034

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