Action if you think your pharmacy's SCR access is not showing on the reports
If the SCR access you expected to see recorded against your pharmacy is not shown in the reports you should consider:
Did the user simply do a name and address check, or did they actually go on to view the patient SCR (where previously prescribed medication is held)? There is a difference between the Patient Identifier screen (PDS) and a patient’s SCR screen. PDS views are not recorded as a SCR view.
Consider when the view was made. The reports on this page can be up to a week in arrears. So, if the access is made outside of the date range currently published, they will not appear.
When a user logs on to SCR they need to choose the correct ODS code of the pharmacy they are working at for the view to be recorded at the correct pharmacy. Often new users or locums do not know the correct ODS code and enter the wrong code. It is the responsibility of the user to ensure the correct pharmacy is attributed for any SCR access. Check your ODS codes.
Your Summary Care Records Governance Person can check in the Alert Viewer that a SCR access has been recorded at your pharmacy.
To check that the recording of views is working you can access SCR with the following Test Patient numbers, then confirm with your SGP that the view can be found in the Alert viewer. If it is confirmed then you will know that the view that you were previously trying to find on the reports has not been omitted in error, so is likely to not appear for one of the reasons above.