SCRa access using Internet Explorer

In June 2022, we advised that Internet Explorer (IE) would no longer be supported by Microsoft or NHS England (previously NHS Digital). If you are still using IE 7, 8, 9 or 10 to access NHS England’s national web based services, you must switch now to a modern alternative such as Microsoft Edge or Google Chrome. 

Using unsupported systems makes your organisation more vulnerable to cyber security threats and it is more likely that you will experience performance or reliability issues. 

As IE is no longer supported, NCRS was not developed to work on this browser.

From 29 September 2023, SCRa will no longer be available. If you fail to move to a supported browser, such as Microsoft Edge or Google Chrome, your organisation will not be able to access patient information through NCRS.

You’ll need NHS Credential Management installed on your devices if you need to access core NHS England systems such as our Spine user interfaces:

These inclulde:

• NCRS
• EPS Prescription Tracker
• NHS e-Referral Service (e-RS)

It is the responsibility of individual organisations to make sure their teams are using supported products.
    
If you are responsible for managing IT in a health or care organisation, you should make sure you have a plan in place to withdraw Internet Explorer from your IT estate and install NHS Credential Management (HSCN connection required) for any users who require access to national NHS web-based systems which require authentication.

1.    Ensure the NHS Credential Management Application is deployed across your user base.  
2.    Ensure that all users’ computers have access to Microsoft Edge or Google Chrome.
3.    Ensure SCRa URL is removed from any legacy IE compatibility lists.
4.    Advise your users to start accessing NCRS via Microsoft Edge or Google Chrome.

It is the responsibility of individual organisations to make sure their teams are using supported products.

If you are responsible for managing IT in a health or care organisation, you should make sure you have a plan in place to withdraw Internet Explorer from your IT estate and install NHS Credential Management (HSCN connection required) for any users who require access to national NHS web-based systems which require authentication.   

You may need to contact your local IT service desk to find out more about your organisation’s plan to switch off Internet Explorer and to ensure continued access to our services.