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Creating a new NHS England: Health Education England, NHS Digital and NHS England have merged. More about the merger.

Service Management

We manage and protect live service for all of our major IT systems. There are over 70 systems that cover all areas of health and social care.

Service availability statistics

View the current service availability statistics.

Archived statistics

View the 2018 service management availability data

View the 2017 service management availability data. 

View the 2016 service management availability data.

Our records of monthly average percentages for NHS Digital service availability go back to 2005, on the National Archives website.

Please note, the archive is a snapshot in time. The 2016 data there only includes to up to July 2016.

What service management covers

The national systems covered by service status statistics (N3 connection needed) includes the national N3 network, Spine Core, Care Identity Service, Secondary Uses Service, NHS e-Referral Service, Hospital Episode Statistics, Clinical Indicators, a number of systems that support trusts, plus GP and prescription dispensing systems.

These systems are vital for all areas of health and social care. They are critical for health treatment. We make sure that they are available when clinicians, patients and social care users need them.

Contact us

Contact us for Service Management Office requests and approach us when you:

  • would like an IT system being developed or changed to be managed in live operation
  • need strategic advice on live management of existing IT systems and services
  • would like to share best practice
  • would like assistance with Freedom of Information (FOI) enquiries

Further information

Last edited: 1 October 2020 11:19 am