Service Management

• here is the complete set of 2018 service management availability data.
• here is the complete set of 2017 service management availability data. 
• here is the complete set of 2016 service management availability data.

Our records of monthly average percentages for NHS Digital service availability go back to 2005, on the National Archives website.

Please note, the archive is a snapshot in time. The 2016 data there only includes to up to July 2016.

The national systems covered by service status statistics (N3 connection needed) includes the national N3 network, Spine Core, Care Identity Service, Secondary Uses Service, NHS e-Referral Service, Hospital Episode Statistics, Clinical Indicators, a number of systems that support trusts, plus GP and prescription dispensing systems.

These systems are vital for all areas of health and social care. They are critical for health treatment. We make sure that they are available when clinicians, patients and social care users need them.

Contact us for Service Management Office requests and approach us when you:

• would like an IT system being developed or changed to be managed in live operation
• need strategic advice on live management of existing IT systems and services
• would like to share best practice
• would like assistance with Freedom of Information (FOI) enquiries