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Data Access Request Service (DARS) performance reporting

This page shows the latest available information on the performance of the data access request service (DARS). It is updated quarterly in line with research advisory group meetings.

Image for infographic Research applications currently in system
Research applications currently in system

107 research applications currently open

out of 

235 total open applications in DARS

around 

46% of all current DARS applications are research or academic. 

Elapsed time comparison

elapsed time comparison October 2019

We have a consistent median of around 40 working days from receipt to sign-off.  However, there are variations between new applications and renewal, reflecting an increased complexity of applications such that new applications take nearer 80 working days.

Note that totals are:

• research open applications 107 (including 16 with the customer to sign).

• total of open applications: 235 (including 56 with the customer to sign). 

Applications into DARS monthly totals

applications into DARS monthly totals

 

Elapsed time for closed applications

elapsed time for closed applications

Research Advisory Group (RAG) Dashboard – supporting information

RAG dashboard supporting information distribution of fully signed research applications

Work on survival analysis (expected time to closure for an application) continues. 

Focus in October is on oldest 25% of applications and we expect the graph for October and November to show a wider spread of application ages as older applications are closed.

RAG dashboard supporting information

RAG dashboard supporting information

The broad picture remains consistent, with open applications predominantly being new requests with a median of around 80 total days. Work continues to improve this position, with a new team established to free up experienced staff to work on the oldest 25% of applications.

The oldest application remains open, as we are working with the customer to confirm data destruction or extension.

RAG dashboard - average total working days in stage for research applications by application change date

RAG dashboard average total working days in stage for research applications by application change type

This graph shows a breakdown of the average total working days at each process stage, over the last 3 months for research applications, broken down by application change type.

The stages in the lighter shade of blue are the stages of the application that are with the customer and the ones in the darker blue are with NHS Digital.

Last edited: 6 January 2020 4:25 pm