Care Identity Service (CIS) self-service Smartcard unlock is now live, enabling Smartcard holders to unlock their Smartcard themselves without having to contact their registration authority (RA) to do this for them.

Note: Java 1.6.17 is not compatible for self-service in conjunction with Internet Explorer (IE 9, 10 and 11 ONLY). Please do not attempt to use self-service if you have this combination installed.

Overview

This application allows people who lock their Smartcard to reset it themselves without having to contact another person to reset, especially advantageous with working out of office hours or at remote sites.

The user needs to register on their User Profile page in order to have this functionality enabled. It requires the individual to set answers to secret questions and enter their email address and an authorisation code. Further information on how to register is in the attached leaflet.

If the user then locks their Smartcard they would open web page to request a reset. Further information on the process to unlock is also in the attached leaflet.

Note: currently only the following email address types are allowed to receive the reset code – nhs.net, nhs.uk, gov.uk and mod.uk.

Benefits include:

• the ability to unlock the Smartcard without having to contact the RA
• out-of-hours workers able to unlock their Smartcard quicker
• secure as Smartcard, questions and email are personal to the user

RA managers will, from next week, be able to download a scheduled report for those who have registered and unlocked in their RA hierarchy.

Regards

CIS product team

CIS self-service unlock leaflet final