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CIS self-service Smartcard unlock

20 July 2017 - Care Identity Service (CIS) self-service Smartcard unlock is live, enabling Smartcard holders to unlock their Smartcard themselves without having to contact their registration authority (RA) to do this for them.

Care Identity Service (CIS) self-service Smartcard unlock enables Smartcard holders to unlock their Smartcard themselves without having to contact their registration authority (RA) to do this for them.

Overview

This application allows people who lock their Smartcard to reset it themselves without having to contact another person to reset, especially advantageous with working out of office hours or at remote sites.

The user needs to register on their User Profile page in order to have this functionality enabled. It requires the individual to set answers to secret questions and enter their email address and an authorisation code.

If the user then locks their Smartcard they would open web page to request a reset.

Further information on how to register and the the process to unlock is detailed in the downloadable leaflet below.

Note: currently only the following email address types are allowed to receive the reset code – nhs.net, nhs.uk, gov.uk and mod.uk.

Benefits include:

  • the ability to unlock the Smartcard without having to contact the RA
  • out-of-hours workers able to unlock their Smartcard quicker
  • secure as Smartcard, questions and email are personal to the user

RA managers can download a scheduled report for those who have registered and unlocked in their RA hierarchy.

Regards

CIS product team

CIS self-service unlock leaflet final

Self-unlock enquiries

All enquiries about smartcard self-unlock should be direct to you local registration authority.




Last edited: 3 March 2022 3:46 pm