We are not able to provide contact details for every Registration Authority. These are managed locally within each organisation and we can only provide general help.
We recommend you:
Every NHS organisation is set up differently. Your Registration Authority may be part of the IT team, HR team, or a completely separate department. It may be called something other than Registration Authority, such as Smartcard Team.
Ask a colleague or your line manager
The best person to ask is whoever gave you initial access to patient data, most likely by providing your first smartcard or other authenticator. If that's not possible, any other colleague with their own access may know who to contact.
You can also ask a colleague to search by organisation in the Care Identity Service application - you cannot do this yourself if your smartcard is locked.
Contact your IT helpdesk
If you cannot get help locally, you can contact your local IT helpdesk to find your Registration Authority.
If the Registration Authority function is provided by your IT team they should be able to help immediately. If not, when you contact them it can help to make it clear you're looking for Registration Authority or smartcard team contact details - if you only tell them you're trying to unlock your smartcard, they may tell you they're not able to unlock smartcards, or direct you to self-service smartcard unlock.
Contact your Commissioning Support Unit (primary care only)
If you work in primary care, such as in a pharmacy, GP surgery, dentist, optician or social care, your Registration Authority is often provided by a Commissioning Support Unit. These are listed by area on the primary care service provider contact details page.