The NHS Digital OT Cache Clearance Tool v2.0 is now on general release and available for download.
This site provides:
- OT Cache Clearance Tool v2.0
- User guide documentation
The cache clearance tool will clear the Oberthur cache in an attempt to resolve the error which gives the message "There is a problem reading your Smartcard..." in the Identity Agent which is seen by users who have an Oberthur (Series 8) Smartcard and Oberthur Middleware installed. This issue occurs more frequently on machines where the Smartcard was renewed on a different machine to the one where the Smartcard has been previously used.
The tool clears the Oberthur cache forcing the Oberthur Middleware to do a full re-read of the card contents.
This tool is not applicable to users with either GEM Smartcards or users who have an OT Smartcard, but have no OT Middleware installed.
The tool will not repair faulty Smartcards, the user will still need to visit their RA if this is the case.
Find support or provide feedback for OT Cache Clear v2.0
A forum exists on NHS Networks for further information, feedback and questions: https://www.networks.nhs.uk/nhs-networks/identity-agent
There is also now also an Identity Agent team on Slack, where you can join and post queries and minor support issues: https://identityagent.slack.com
Formal support calls however should be placed as normal with the National Service Desk by calling 0300 303 5678.
Alternatively, send an email to the National Service Desk email@example.com and we’ll get back to you.