Get help using the service

Guidance for practices and website providers to understand the service and make digital registrations easier for staff and patients.

Auto registration pilot information

Find out about the pilot for auto registrations.

Contact us

GP practice staff can contact our support team to get help using the Register with a GP surgery service. 9am to 5pm, five days a week

Catchment area questions

How the service determines if a patient lives inside the catchment area

Understanding the patient registration email

Explaining the email GPs receive after a patient submits an online registration form

Verifying patient identity

How patients can use NHS login to verify their identity

Rejecting a registration

The reasons you can refuse to register a patient

Telling patients their registration is successful

Register with a GP surgery automatically sends a message to patients who are transferring from another practice to confirm when your practice accepts their registration

Questions patients are asked in the online form

The questions patients are asked during registration

Automated registrations

Overview of Robotic Process Automation (RPA)

Improving the visibility of the service on your website

Make the link to the Register with a GP surgery service easier for patients to find on your website

Tell your patients about online GP registration

Find out about the message sent to patients to confirm when your practice accepts their registration

Using the paper registration form

Replace the GMS1 with a new paper form that replicates the digital journey

Contacting patients for more information

What to do if you need to ask a patient additional questions or they are unable to provide a permanent address

Pausing the service

How to temporarily pause the service

Get started with a Practice action plan

An easy to follow step-by-step guide to help you set up and manage the service

Information for Regions and Integrated care boards (ICBs)

Information for ICBs and regions

Last edited: 4 July 2025 9:11 am