The benefits of NHSmail

Summary

NHSmail contains core services that are centrally funded by the Department of Health and Social Care, as well as optional top-ups and collaboration services.

NHSmail service overview
The image above compares NHSmail's core services (in blue), with the many available top-up services (in yellow).

Discover more at our new NHSmail support site

NHSmail does everything that you would expect a modern business email system to do and has a number of benefits over alternative systems:

It's secure
NHSmail email sent to secure domains is automatically encrypted and complies with the pan-government secure email standard. NHSmail is accredited to the NHS secure email standard (DCB1596) and is suitable for sharing patient identifiable and sensitive information.

It saves money
Because NHSmail is secure, it can be used to replace more expensive paper or telephone-based communication processes, saving money that can be better used for patient care. And because of its economy of scale, it's cheaper to run than many other email systems.

It's resilient
NHSmail works all day and night, running across duplicated secure data centres. Our helpdesk is open 24 hours a day, 365 days a year to make sure that users have access to their account whenever they need it.

It's national
Staff can share calendars and folders with any other users on NHSmail, even if they're in different organisations. You can look up the contact details of more than one million NHS and business partner staff on the NHS Directory.

It's recognised
NHSmail's security credentials are uniquely recognised by specialist security organisations, including Government Communications Headquarters (GCHQ), the Police and the Ministry of Defence.

It's safe
NHSmail users are protected by sophisticated and up-to-date anti-virus and anti-spam software, which checks every email passing through the NHSmail service.

It's flexible
NHSmail is a national service, so when organisations merge or re-organise, expensive email migrations are avoided and users can continue to communicate without disruption.

It's mobile
You can access NHSmail from all common smartphones, tablets, home and workplace computers, wherever you are in the world. If a mobile device connected to NHSmail is lost or stolen, the information it contains can be remotely erased keeping confidential information safe.