NHS WiFi in secondary care

NHS WiFi has been put in place in a small number of NHS acute, mental health and community trusts, and is now being rolled out to a further 115 trusts across the country.

View the technical policies and guidance for NHS WiFi in secondary care

Download NHS WiFi in secondary care posters and marketing materials to make users aware of the service across your sites.

NHS WiFi will provide a secure, stable, and reliable WiFi capability, consistent across all NHS settings. It will allow patients and the public to download health apps, browse the internet and access health and care information.

NHS secondary care trusts are responsible for choosing a supplier that can provide an NHS WiFi standard compliant system which suits their needs, and working with them to implement it across their local NHS sites. The chosen system must be based on a set of policies and guidance defined by NHS Digital.

On this page

What NHS Digital will do to support the implementation of NHS WiFi in secondary care settings
What NHS trusts need to do to implement NHS WiFi in secondary care
Funding to implement NHS WiFi in secondary care
Timescales for NHS WiFi in secondary care
Procurement - buying WiFi services for NHS WiFi
Reporting progress with NHS WiFi implementation
Reporting on usage of NHS WiFi in secondary care settings
Support and maintenance of NHS WiFi
Encouraging awareness and helping patients get online with NHS WiFi
Contact

What NHS Digital will do to support the implementation of NHS WiFi in secondary care settings

NHS Digital will provide:

  • the standards and requirements that NHS WiFi solutions must meet, including using standardised landing pages and standardised usage reporting: see How to set up NHS WiFi in secondary care settings
  • capital funding contributions to NHS Trusts (via the Department of Health and Social Care) for the roll-out of WiFi services
  • help with support and access to subject matter experts (such as technical, commercial, benefits)

What NHS trusts need to do to implement NHS WiFi in secondary care

NHS trusts must:

  • assign a named project manager to oversee the process and act as the primary point of contact for their trust with the NHS Digital WiFi project team
  • design a solution that meets NHS WiFi standards and requirements and fulfils local needs
  • choose a supplier to provide the solution and buy it from them (procure it)
  • tell local stakeholders what is going to happen and when
  • implement the chosen NHS WiFi compliant solution in secondary care settings locally, following local ICT policy
  • report progress to NHS Digital at defined stages of the process
  • advise patients on NHS WiFi availability and make sure posters and marketing materials are available within the trust

Funding to implement NHS WiFi in secondary care

The level of funding each NHS trust will get is based on a categorisation of trust size. NHS trusts have been assessed to be small, medium or large based on the number of sites and the size of the clinical delivery area. The funding will be provided by the Department of Health and Social Care. We will be writing to NHS trusts individually with the funding allocation and arrangements. Budget allocations are always gross and no separate allocations are made for non-recoverable VAT.  NHS trusts will need to ensure correct treatment of VAT including recovery for contracted out services where this applies.

Timescales for NHS WiFi in secondary care

August 2017: Letters were sent to each of the 16 trusts selected to take part in the initial delivery stage. These were:

  • Bolton NHS Foundation Trust
  • County Durham and Darlington NHS Foundation Trust
  • Dartford and Gravesham NHS Trust
  • Harrogate and District NHS Foundation Trust
  • James Paget University Hospitals NHS Foundation Trust
  • Kent and Medway NHS and Social Care Partnership Trust
  • North Cumbria University Hospitals NHS Trust
  • Northumberland Tyne and Wear Foundation Trust
  • Sheffield Health and Social Care NHS Foundation Trust
  • Sherwood Forest Hospitals NHS Foundation Trust
  • South London and Maudsley NHS Foundation Trust
  • Sussex Community NHS Foundation Trust
  • Sussex Partnership NHS Foundation Trust
  • The Princess Alexandra Hospital NHS Trust
  • Warrington and Halton Hospitals NHS Foundation Trust
  • Worcestershire Acute Hospitals NHS Trust

31 December 2017: All secondary care settings participating in the first stage of delivery (known as the 'priority adopters') must have compliant WiFi in place and accessible to patients and the public.

January 2018: A letter was sent to each of the 33 trusts selected to take part in the second stage of delivery, which we are calling the 'fast follower' stage. These are:

  • 2gether NHS Foundation Trust
  • Aintree University Hospital NHS Foundation Trust
  • Avon and Wiltshire Mental Health Partnership NHS Trust
  • Barnsley Hospital NHS Foundation Trust
  • Birmingham Women's and Children's Hospital NHS Foundation Trust
  • Birmingham Community Healthcare NHS Foundation Trust
  • Blackpool Teaching Hospitals NHS Foundation Trust
  • Bridgewater Community Healthcare NHS Foundation Trust
  • Cambridgeshire and Peterborough NHS Foundation Trust
  • City Hospitals Sunderland NHS Foundation Trust
  • East Sussex Healthcare NHS Trust
  • Gloucestershire Hospitals NHS Foundation Trust
  • Humber NHS Foundation Trust
  • Lewisham and Greenwich NHS Trust
  • Luton & Dunstable University Hospital NHS Trust
  • Milton Keynes University Hospital NHS Foundation Trust
  • Norfolk and Suffolk NHS Foundation Trust
  • Northumbria Healthcare NHS Foundation Trust
  • Nottingham University Hospitals NHS Trust
  • Oxford Health NHS Foundation Trust
  • Plymouth Hospitals NHS Trust
  • Rotherham, Doncaster & South Humber NHS Foundation Trust
  • Royal Devon and Exeter NHS Foundation Trust
  • Sandwell and West Birmingham Hospitals NHS Trust
  • Sheffield Children's NHS Foundation Trust
  • South Tyneside NHS Foundation Trust
  • South West Yorkshire Partnership NHS Foundation Trust
  • Southern Health NHS Foundation Trust
  • Surrey and Borders Partnership NHS Foundation Trust
  • Taunton and Somerset NHS Foundation Trust
  • The Royal Wolverhampton NHS Trust
  • Western Sussex Hospitals NHS Foundation Trust
  • Wirral Community NHS Foundation Trust

31 March 2018: All secondary care setting participating in the second stage of delivery (known as the 'fast follower' phase) must have compliant NHS WiFi in place and accessible to patients and the public.

May 2018: 

A letter was sent to a further 115 trusts to form the third stage of delivery, which we are calling the ‘wider rollout' stage. These are:

  • Alder Hey Children's NHS Foundation Trust
  • Barnet, Enfield and Haringey Mental Health NHS Trust
  • Barts Health NHS Trust
  • Basildon and Thurrock University Hospitals NHS Foundation Trust
  • Bedford Hospital NHS Trust
  • Berkshire Healthcare NHS Foundation Trust
  • Birmingham and Solihull Mental Health NHS Foundation Trust
  • Black Country Partnership NHS Foundation Trust
  • Bradford District Care NHS Foundation Trust
  • Burton Hospitals NHS Foundation Trust
  • Cambridge University Hospitals NHS Foundation Trust
  • Cambridgeshire Community Services NHS Trust
  • Camden and Islington NHS Foundation Trust
  • Central and North West London NHS Foundation Trust
  • Central London Community Healthcare NHS Trust
  • Chelsea and Westminster Hospital NHS Foundation Trust
  • Cheshire and Wirral Partnership NHS Foundation Trust
  • Chesterfield Royal Hospital NHS Foundation Trust
  • Colchester Hospital University NHS Foundation Trust
  • Cornwall Partnership NHS Foundation Trust
  • Coventry and Warwickshire Partnership NHS Trust
  • Croydon Health Services NHS Trust
  • Derby Teaching Hospitals NHS Foundation Trust
  • Derbyshire Community Health Services NHS Foundation Trust
  • Derbyshire Healthcare NHS Foundation Trust
  • Devon Partnership NHS Trust
  • Dorset Healthcare University NHS Foundation Trust
  • Dudley and Walsall Mental Health Partnership NHS Trust
  • East and North Hertfordshire NHS Trust
  • East Cheshire NHS Trust
  • East Lancashire Hospitals NHS Trust
  • Epsom and St Helier University Hospitals NHS Trust
  • Essex Partnership University NHS Foundation Trust
  • Frimley Health NHS Foundation Trust
  • Gateshead Health NHS Foundation Trust
  • George Eliot Hospital NHS Trust
  • Gloucestershire Care Services NHS Trust
  • Great Western Hospitals NHS Foundation Trust
  • Guy's and St Thomas' NHS Foundation Trust
  • Heart Of England NHS Foundation Trust
  • Hertfordshire Community NHS Trust
  • Hertfordshire Partnership University NHS Foundation Trust
  • Homerton University Hospital NHS Foundation Trust
  • Hounslow and Richmond Community Healthcare NHS Trust
  • Hull and East Yorkshire Hospitals NHS Trust
  • Ipswich Hospital NHS Trust
  • Isle Of Wight NHS Trust
  • Kent Community Health NHS Foundation Trust
  • Kettering General Hospital NHS Foundation Trust
  • Kingston Hospital NHS Foundation Trust
  • Lancashire Care NHS Foundation Trust
  • Lancashire Teaching Hospitals NHS Foundation Trust
  • Leeds Community Healthcare NHS Trust
  • Leeds Teaching Hospitals NHS Trust
  • Leicestershire Partnership NHS Trust
  • Lincolnshire Community Health Services NHS Trust
  • Lincolnshire Partnership NHS Foundation Trust
  • London North West Healthcare NHS Trust
  • Manchester University NHS Foundation Trust
  • Medway NHS Foundation Trust
  • Mersey Care NHS Foundation Trust
  • Mid Yorkshire Hospitals NHS Trust
  • Moorfields Eye Hospital NHS Foundation Trust
  • Norfolk Community Health and Care NHS Trust
  • North East London NHS Foundation Trust
  • North Middlesex University Hospital NHS Trust
  • North Staffordshire Combined Healthcare NHS Trust
  • North Tees and Hartlepool NHS Foundation Trust
  • North West Boroughs Healthcare NHS Foundation Trust
  • Northampton General Hospital NHS Trust
  • Northamptonshire Healthcare NHS Foundation Trust
  • Northern Devon Healthcare NHS Trust
  • Northern Lincolnshire and Goole Hospitals NHS Foundation Trust
  • Nottinghamshire Healthcare NHS Foundation Trust
  • Oxleas NHS Foundation Trust
  • Royal Papworth Hospital NHS Foundation Trust
  • Pennine Care NHS Foundation Trust
  • Poole Hospital NHS Foundation Trust
  • Portsmouth Hospitals NHS Trust
  • Royal Berkshire NHS Foundation Trust
  • Royal United Hospitals Bath NHS Foundation Trust
  • Salisbury NHS Foundation Trust
  • Sheffield Teaching Hospitals NHS Foundation Trust
  • Shrewsbury and Telford Hospital NHS Trust
  • Shropshire Community Health NHS Trust
  • Solent NHS Trust
  • Somerset Partnership NHS Foundation Trust
  • South Staffordshire and Shropshire Healthcare NHS Foundation Trust
  • South Tees Hospitals NHS Foundation Trust
  • South Warwickshire NHS Foundation Trust
  • South West London and St George's Mental Health NHS Trust
  • Southend University Hospital NHS Foundation Trust
  • Southport and Ormskirk Hospital NHS Trust
  • St George's University Hospitals NHS Foundation Trust
  • St Helens and Knowsley Teaching Hospitals NHS Trust
  • Staffordshire and Stoke on Trent Partnership NHS Trust
  • Stockport NHS Foundation Trust
  • Tameside and Glossop Integrated Care NHS Foundation Trust
  • Tees, Esk and Wear Valleys NHS Foundation Trust
  • The Hillingdon Hospitals NHS Foundation Trust
  • The Queen Elizabeth Hospital, King's Lynn, NHS Foundation Trust
  • The Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Foundation Trust
  • The Rotherham NHS Foundation Trust
  • The Royal Marsden NHS Foundation Trust
  • The Royal Orthopaedic Hospital NHS Foundation Trust
  • University Hospital Southampton NHS Foundation Trust
  • University Hospitals Birmingham NHS Foundation Trust
  • University Hospitals of Morecambe Bay NHS Foundation Trust
  • West London Mental Health NHS Trust
  • West Suffolk NHS Foundation Trust
  • Worcestershire Health and Care NHS Trust
  • Wrightington, Wigan and Leigh NHS Foundation Trust
  • Wye Valley NHS Trust
  • York Teaching Hospital NHS Foundation Trust

31 December 2018: All secondary care setting participating in the third stage of delivery (known as the wider rollout' stage) must have compliant NHS WiFi in place and accessible to patients and the public.

31 December 2018: All remaining 'in scope' secondary care settings must have compliant WiFi in place and accessible to patients and the public (subject to approval of funding).

Procurement - buying WiFi services for NHS WiFi

NHS trusts can choose whether to:

Sites that already offer WiFi

Where a site already has wifi you should discuss the new NHS WiFi standards and requirements with your supplier and agree how they will make their system compliant, and how long this will take.

Aggregated procurements: partnering with other trusts

NHS trusts can also aggregate their procurement by partnering with other organisations to save money. WiFi has already been rolled out in up to 49 Trusts and thousands of GP surgeries as part of a primary care initiative. Some found it saved time, money and effort to combine procurement with neighbouring CCGs/Trusts. We recommend you consult with other NHS trusts in your region to see if this is possible.

Reporting progress with NHS WiFi implementation

If you are responsible for implementing NHS WiFi for your NHS trust, we need you to tell us when:

  • your trust starts the buying process (procurement)
  • a supplier is chosen and contracted
  • implementation starts
  • WiFi is available to all staff, patients and the public

An online form for reporting progress has been developed and we will discuss this on initial WebEx calls and with your nominated project manager. A progress map will be updated periodically to show how NHS WiFi implementation is progressing across NHS trusts in England. This will be activated when reporting starts.

Reporting on usage of NHS WiFi in secondary care settings

Each NHS trust will need to submit monthly WiFi usage reports for their health and care settings, so that we can monitor how much it's being used. Reporting should start from the month after your NHS WiFi programme funded implementation is complete. You will need to make sure your chosen WiFi solution is set up to collect the right information. See the section 'Reporting on usage of NHS WiFi in secondary care settings' on the page How to set up NHS WiFi in secondary care settings for the minimum dataset you will need to be able to submit.

Support and maintenance of NHS WiFi

NHS trusts are responsible for working with providers to arrange support that meets local needs.

Encouraging awareness and helping patients get online with NHS WiFi

Download the NHS WiFi in secondary care publicity materials resource pack, which contains printable posters, images for screen display and images for social media, to help raise awareness in your area.

Contact

Contact the team directly on nhswifi@nhs.net

NHS WiFi pages