Find information and training to help you get started with making referrals in the NHS e-Referral Service (e-RS), as well as guidance and help to make the most of the system.
Benefits for referrers include:
- a safe, secure and reliable system supporting patients in their choice decisions, available 24 hours a day, 365 days a year
- an easy and reliable way of identifying appropriate services
- helping to optimise the clinical appropriateness of referrals
- the concept of "book now, refer later" which allows the referrer to fully involve the patient in the decision making process during the consultation
- more efficient referral processes, such as reduced time spent chasing written referrals if implemented correctly
Find out more about realising the benefits.
Referral management plan
If you've not implemented e-RS, find out how to get started.
Access the professional application.
If you've already implemented e-RS, our Maturity Model will help you to improve your maturity rating by suggesting engagement methods and process changes. On completion of the Maturity Model you will understand what steps could be taken to improve your maturity rating. The materials below will help you to undertake this.
Making a referral
Use our e-learning module to learn about making e-RS referrals. Watch the video demonstration to see a typical patient journey using e-RS, or you can use this version to view specific parts of a journey (this requires Adobe Flash Player v10 or higher).
Our best practice guidelines help organisations:
- comply with the contractual requirements of the NHS Standard Contract
- understand the importance of using the NHS e-Referral Service correctly
- to deliver safe and effective patient care
Developing a referral management plan will help you follow the principles of 'Referral Management - Lessons for Success', published by the Kings Fund in 2010 to improve quality and make savings.
You can refer to named consultant-led teams by using the 'Named clinician' function. Our guidance will help you follow the process.
Manage Your Referral
The NHS e-Referral Service allows patients to book their own appointments through an application called Manage Your Referral. This can be accessed by computer, phone or tablet. This video shows the application as well as the benefits of using this for both patients and professionals:
Advice and guidance
Find out what the health community in Cambridgeshire and Peterborough think about the improved e-RS Advice and Guidance function by watching this video:
Reports and statistics
Find out which referrals are going through e-RS by downloading individual reports from the reports and statistics page.
Outpatient Pathway Modelling Tool
The Outpatient Pathway Modelling Tool (OPMT) compares a service provider's current referral management processes with a best practice process model and identifies where savings in time and costs can be made.
To get started, read the user guide and then launch the tool.
For quick reference guides and e-learning, visit our training page.
You can also access information from the Help function within the e-RS, or if you're on an N3 connection you can access it without logging in.
Technical or system performance issues
Our service status page shows all known issues with the service (N3 connection needed).
Details of planned outages will be published on the live service information pages.
Guidance and policies
Advice and guidance
Clinical responsibility when delegating actions
Managing and minimising appointment slot issues
Referral Assessment Services
Supporting vulnerable patients
More resources can be found in our document library.