e-Referral Service document library

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Access archived referrals [size: 879.8 kB]

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Accessible Information Standard and the NHS e-Referral Service [size: 147.5 kB]

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Advice and guidance overview

Advice and Guidance allows a clinician to seek advice from another. It is a communication between two clinicians: the “requesting” clinician and the provider of a service (the “responding” clinician).

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Alerts [size: 156.8 kB]

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Allied health professionals [size: 150.4 kB]

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Appointment slot issues management or minimising

This guidance shows users how to manage or minimise appointment slot issues when using NHS e-Referral Service (e-RS).

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Archived referrals guidance [size: 74.6 kB]

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ASI polling range [size: 161.3 kB]

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Audiology request form [size: 28.4 kB]

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Best practice guidance [size: 249.8 kB]

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Best practice guidelines for commissioners [size: 184.0 kB]

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Best practice guidelines for providers [size: 159.6 kB]

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Best practice guidelines for referrers [size: 187.8 kB]

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Bulk service updates [size: 90.4 kB]

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Business continuity guidance [size: 125.1 kB]

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Business roles matrix [size: 132.9 kB]

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Capacity Alert Guidance [size: 3.6 MB]

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Cardiac physiology measurement test request form [size: 35.2 kB]

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Clinical Assessment Services

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Clinical Assessment Services (Management)

Guidance to help service providers in managing clinical assessment service referrals in the NHS e-Referral Service.

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Clinical responsibility when delegating actions [size: 132.7 kB]

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Commissioning in the NHS e-Referral Service [size: 1.6 MB]

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CQUIN guidance [size: 367.8 kB]

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CQUIN template [size: 3.9 MB]

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Data dictionary - html [size: 31.9 kB]

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Data dictionary - xml [size: 29.1 kB]

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Delivering QIPP [size: 102.5 kB]

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Demonstration of a typical patient journey

An end to end demonstration of the e-Referral Service

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Diagnostic services [size: 150.1 kB]

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Directory of Services (creating and maintaining services)

Guidance to support creating and maintaining services on the Directory of Services (DoS).

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Endoscopy request form [size: 38.8 kB]

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e-RS Pathway start [size: 426.9 kB]

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Gastrointestinal service request form [size: 34.1 kB]

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Help function guidance [size: 34.4 kB]

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Imaging service request form [size: 34.4 kB]

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Incomplete Referrals (UBRNs) QRG [size: 173.3 kB]

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Independent sector provider guidance [size: 148.9 kB]

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Information security and patient information sharing [size: 176.1 kB]

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Install Reference Document [size: 1.3 MB]

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IT infrastructure support document [size: 204.1 kB]

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Language options for e-RS reminder letters

The NHS e-Referral Service Telephone Appointment Line (TAL) currently sends out reminder letters to patients who have not booked a hospital appointment following a referral by a clinician, or if appointments are cancelled and not rebooked.

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