Use the NHS App on behalf of another person - proxy access
If a GP practice has given a patient proxy access for someone they care for, such as a child or relative, they can now book appointments, order repeat prescriptions, and view the GP medical record of that person through the NHS App, if:
- both individuals are registered at the same practice
- the practice uses EMIS or TPP IT systems (95% of practices in England)
Patients cannot request proxy access through the NHS App. They will need to ask you for this access if they want to set it up.
Practices should follow the existing guidelines for proxy access and identity verification provided by the Royal College of General Practitioners.
If you give proxy access to a patient in the clinical system you use, it will automatically become visible in the NHS App.
Patients will be able to see and switch between ‘linked profiles’ within the app. We use this term as our research has shown it is better understood by patients.
Information for patients on linked profiles
Choose a pharmacy within the NHS App
Patients can now view, set and change their nominated Electronic Prescription Service (EPS) pharmacy using the NHS App.
Nomination removes the need for patients to collect paper prescriptions from their practice and drop them off at a pharmacy. It also allows them to send their prescriptions to the pharmacy closest to their home or to one that can deliver their medicines.
This new feature does not apply to dispensing appliance contractors or patients registered at dispensing practices. To nominate an online-only pharmacy, patients must register with the pharmacy through their website or contact them directly.
Consult a GP or health professional without an appointment
The ability to triage patients using an online consultation system is critical to practices during the coronavirus (COVID-19) pandemic.
Online consultation is now available in the NHS App at all practices that use eConsult (around a quarter of practices in England).
Patients can use this forms-based service to request advice from a GP or other health professional without an appointment.
Practices that already use eConsult do not need to take any action to make it available in the NHS App. The service will automatically be presented to patients in the app when they click on ‘check your symptoms’ as ‘Ask Your GP for Advice’.
Last edited: 23 November 2020 4:18 pm