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Online consultations in the NHS App

Online consultation is now available within the NHS App for practices who use eConsult. Find out more and get suggested text to promote this feature to your patients.

eConsult is the first online consultation service to be integrated with the NHS App. It makes form-based remote consultations available at around a quarter of practices in England. Patients can use it to request GP advice without the need to contact their practice face-to-face or by telephone. If your practice already uses eConsult you do not need to take any action to make it available in the NHS App – the service will be presented to patients in the app when they click on ‘check your symptoms’ as ‘Ask Your GP for Advice’.

  • Patients fill in the online form or ‘eConsult’ with information about their symptoms, conditions or treatment. They can also use it to request help with sick notes or GP letters.
  • They then submit the online form to their GP practice, where it can be viewed by their GP or another professional as appropriate.
  • The practice reviews the form decides on the right care for the patient, whether it’s an email with advice or information, setting up a telephone or video consultation or a face-to-face appointment with a professional from the practice.
  • If a patient hits a ‘red-flag’ they will be directed to seek the acute care they need.

Please note: Some eConsult features such as uploading photos or review templates as part of managing a long-term condition are not currently available via the NHS App.

Submitting online forms on behalf of a minor you care for (paediatric consultation) is also not currently available in the app, but we’re working to include it by summer 2020.  See our roadmap for future developments.

Suggested text for promotion to patients

Use our suggested text to let your patients know about this new functionality.

SMS for practices whose patients are less familiar with the NHS App

[Practice name] invites you to try the NHS App. You can use it to request GP advice without an appointment, using eConsult. Find out more and download the NHS App here: www.nhs.uk/app

SMS for practices who have already promoted the NHS App

You can now consult online with [Practice name] through the NHS App as well as ordering your repeat prescriptions and setting your preferred pharmacy. Find out more and download the NHS App here: www.nhs.uk/app

Website text for practice websites

You can now contact our GP practice through the NHS App. Simply use the form - or online consultation - to tell us about your symptoms. A member of our practice will come back to you. We might be able to give you the help and advice you need, without you having to phone or come into the practice. This is really useful during the coronavirus (COVID-19) outbreak, as it helps keep our patients and staff safe by reducing the risk of infection.  We provide this service using eConsult and the service is quick, convenient, safe and secure. You can get more information about accessing health services online at www.nhs.uk/health-at-home. Find out more and download the NHS App.

Secure message text to be sent in the NHS App

You can now consult online with your GP practice through the NHS App as well as ordering your repeat prescriptions and setting your preferred pharmacy. Find out more about NHS App features.

Last edited: 15 June 2020 11:09 am