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NHS App information for clinical commissioning groups

This page provides information and guidance to support clinical commissioning groups (CCGs) with the NHS App

Clinical commissioning groups (CCGs) play a crucial role in shaping the future of local digital services. Find out how you can give your views on our proposed strategy for the NHS App, and encourage practices to look at the experience they provide to patients via different digital services.

1. Read and comment on the NHS App strategy

View the proposed strategy for the NHS App and your opportunity to comment on these proposals and shape our approach and priorities.

2. Spread the message to GP practices

Our research shows that patients have a much better experience in the NHS App and other digital services if their practice understands its functions and how it works, and has set up a test patient to check how services appear to patients.

You should encourage practice managers to visit the guidance for GP practices which will help them do this.

You can help us to spread this message to practices using any channels you have available, such as newsletters, emails and events. A communications pack has been sent to CCG communications teams that provides templates, images and more to help with this. Your NHS England regional communications team can provide a copy of this pack if you have not already received it.

If you have commissioned a service - such as an online consultation or personal health record - which is integrating within the NHS App, the supplier is responsible for making sure relevant information is available to practices and the public. The communications team within these organisations should work closely with you as the commissioner to make sure this is accurate, and fits in with any planned promotion around the app.

Communications guidance including information on NHS identity guidelines and wording around the NHS App is provided to all suppliers as part of the integration process, and you should liaise with them to use the same principles within any materials you produce.

What GP practices need to do

Our guidance for GP practices tells staff what they need to know, including how to set up a test patient. This will help them decide if they need to make any changes in their clinical systems, for example to appointment settings.

3. Promote the NHS App to patients

The communications pack sent to CCG communications teams includes a range of patient-facing materials that will help you to promote the NHS App in your area. Contact your NHS England regional communications team if you have not received this pack. 

You can download NHS App leaflet and posters if you want to do a professional print run for practices in your area.

4. Track uptake of the NHS App in your area

Use the NHS App dashboard to see how many patients in your area are using the NHS App, and which features they are using.

You can see figures broken down by GP practice, CCG and other geographical areas.

Find out about the NHS App dashboard and how to register.

Last edited: 26 July 2021 3:59 pm