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Creating a new NHS England: NHS England and NHS Digital merged on 1 February 2023. More about the merger.

Step by step instructions

Working with BT, we’ve produced an easy to use, step by step guide for you to use when helping patients sign up to the NHS App. 

What you'll learn
  • How to download the NHS App
  • How to register and log in on the NHS App
  • How to view your vaccination status
  • How to view and share your NHS COVID Pass

NHS App home screen

The NHS App is a simple and secure way to access a range of services on your smartphone or tablet. It is free from app stores. You need to be 16 or over to use the NHS COVID Pass service and registered with an NHS GP practice in England.

The NHS App should not be confused with the NHS COVID-19 App which offers the fastest way to see if you’re at risk from coronavirus.

Use the NHS App to:

  • get your NHS COVID Pass - view and share for domestic use or travel abroad
  • order repeat prescriptions
  • book appointments
  • get health advice
  • view your health record
  • register your organ donation decision

You will need a working mobile phone and email address to be able to create a login.

Helper’s notes

Encourage your learner to carry out as many steps as possible to build their confidence. Try to avoid doing any steps for them. If they get stuck, show them, but then go back and ask them to do the same step independently. You can print off this sheet to leave with them, to try out on their own.


Downloading the NHS App on a mobile device:

  1. Open the App Store or Play Store.
  2. Search for ‘NHS App’ and select install.
  3. After installing, select the app to open it.

NHS App icon


Registering onto the NHS App on a mobile device:

  1. Enter your email address and select ‘Continue’.
  2. Select ‘Continue’ to set up a new NHS login.
  3. To create an account you will need to know your NHS number or name, date of birth and postcode. Select ‘Continue’ if you know this information.
  4. Create a password and select ‘Continue’.
  5. A code will be sent to your email address to confirm who you are.
  6. Enter your mobile number. You will be sent a security number via text to confirm your mobile number.
  7. Once your registration is complete, you will be asked if you are happy to share your details from your GP Surgery with the NHS App – choose ‘Yes’ or ‘No’ and select ‘Continue’.
  8. Then you are asked to agree to the NHS terms of use, privacy policy and cookie policy (the cookie policy is optional).

Logging in

Logging into the NHS App on a mobile device:

  1. Enter your email address and select ‘Continue’ (Image A below).
  2. Enter your password.

Get your pass

View or share your COVID-19 status on a mobile device:

  1. Open the ‘NHS App’ by selecting it.
  2. Log in using your email address and password.
  3. Select ‘Get your NHS COVID Pass’.
  4. Select ‘Continue’.
  5. Select ‘Domestic or Travel’ (Image B below).
  6. You now have the option to view your QR code or:
    1. Download a copy - Select and print or ‘save to files’
    2. Receive an offline copy by email - Simply ‘click and confirm’
  7. If you select ‘Travel’ you have the option to ‘Show details’
  8. You will see a QR code which you can present when asked. (Image C below)

NHS App - enter your email address


NHS App - COVID Pass, select Domestic or Travel


NHS App - QR code

If you don’t have access to a computer or smartphone and have been fully vaccinated, you can call 119 for a copy of the NHS COVID Pass letter.

It can take up to 5 working days for your letter to reach you.

If you have any further questions visit or call 119.


  • the NHS App is FREE
  • the NHS COVID Pass is FREE
  • the NHS will NEVER ask for payment or any financial details
  • the NHS will NEVER issue fines or penalties relating to your NHS COVID Pass



Free lateral flow tests are available from most pharmacies or by ordering through the GOV.UK website.

You can also report a COVID-19 lateral flow test result on the GOV.UK website or by calling the phone number on the test kit instructions.


If you have not yet had your vaccine you can book by visiting the NHS website or call 119 to book an appointment near you.


This user guide was created in collaboration with our trusted partner British Telecom (BT). You can download the guides in their original format below. 

Further information


Last edited: 13 April 2022 9:24 am