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Secure messaging

This enables patients to send non-urgent enquiries to their practice who can send replies using the clinical system.

The EMIS and TPP clinical systems provide a secure messaging facility. This enables patients to send non-urgent enquiries to their practice who can send replies using the clinical system. Around 900 practices currently use this feature. Patients can now send and receive secure messages in the NHS App if:

  • their practice uses EMIS or TPP 
  • the practice has enabled this feature in their clinical system

Secure messaging is not currently supported in Microtest and Vision clinical systems.

Secure messaging should only be used for non-urgent messages.

Guidance on secure messaging for EMIS practices

How to activate online services, including secure messaging for patients (EMIS website) 

How to manage secure messages (EMIS website) 

Practices cannot start a conversation with a patient via secure message in the EMIS system. You can only reply to a patient message.


Guidance on secure messaging for TPP practices

Refer to your TPP training manual or the F1 help system, or view videos on the TPP learning academy youtube channel.

Last edited: 23 November 2020 3:08 pm