If your practice already uses eConsult you do not need to take any action to make it available in the NHS App.

1. Patients click on ‘check your symptoms’ and then ‘Ask Your GP for Advice’.
2. They fill in the online form or ‘eConsult’ with information about their symptoms, conditions or treatment. They can also use it to request help with sick notes or GP letters.
3. They then submit the online form to their GP practice, where it can be viewed by their GP or another professional as appropriate.
4. The practice reviews the form and decides on the right care for the patient, whether it’s an email with advice or information, setting up a telephone or video consultation or a face-to-face appointment with a professional from the practice.
5. If a patient hits a ‘red-flag’ they will be directed to seek the acute care they need.

Some eConsult features such as uploading photos or review templates as part of managing a long-term condition are not currently available via the NHS App.

Submitting online forms on behalf of a minor you care for (paediatric consultation) is also not currently available in the app, but we’re working to include it by summer 2020. See our roadmap for future developments.

Get suggested text to promote online consultations to your patients.