People living in England who have had a full course of the COVID-19 vaccine can demonstrate their COVID-19 vaccination status for international travel. A full course is currently two doses of any approved vaccine. People can prove their vaccination status through the NHS COVID Pass service:
People need to register with NHS login for the digital services. NHS login registrations may take longer than usual when there are high numbers of requests.
If people cannot access online services, and they are due to travel abroad in the near future, they can call 119 to request a letter that will provide evidence of their vaccination status.
Correcting patient health records
If a registered patient identifies errors in their records, please correct these where possible. Examples may include:
- errors in their address or contact details
- missing information
- errors in their vaccination record
Registered patients may contact you because they have found missing or incorrect information in their record when accessing the NHS App or the web service. People have been advised to contact their GP practice to update their personal details if these are incorrect, or if they believe their vaccination data is incorrect.
People who have called 119 and requested to receive their COVID Pass letter will not receive this if information is:
- cannot be matched with their vaccination record
- does not evidence that both vaccination doses were administered
Instead, they will be sent a letter informing them that a letter could not be generated. The letter will contain an error code (called a reason code on the patient letter) and advice for that person to contact their GP practice.
If people identify potential duplication errors in their records, and the person was vaccinated at a local site, please correct them where you can.
How to amend errors
Guidance was issued in the NHS England and NHS Improvement Primary Care bulletin, 13 May 2021, Issue 29.
People vaccinated at a PCN-led site
For people vaccinated at a site led by your own primary care network, please make the necessary amendments using the vaccination point of care system. This will then update the National Immunisation Management Service and the GP record. Changes must not be made directly in the GP clinical system.
People vaccinated outside your own PCN
For people vaccinated at a hospital hub, vaccination centre, community pharmacy, or a PCN grouping outside the person's own practice, please contact the vaccines support desk on 0300 200 1000, or email the vaccination data quality support team at firstname.lastname@example.org to log the error and get it resolved. Please provide the person’s NHS number and vaccine events information and details of vaccination site bookings if available. (These contact details should not be shared with the public and are only for use by NHS staff to contact the vaccination programme team.)
Suggested text for informing patients
We have provided some suggested wording that you can use to tell your patients about the NHS COVID Pass service.
GP practice website suggested text
You can use the following template text on your website:
From 17 May 2021, people in England who have been fully vaccinated against COVID-19 can demonstrate their vaccination status for international travel. A full course is currently two doses of any approved vaccine. Vaccine status will be available through the NHS COVID Pass service from:
You will need to register to use the online services, if you have not already. It may take more than a week for your identity to be checked and verified.
If you cannot access the online services, and you have had both doses of the vaccine, you can request a paper letter from the NHS by calling 119. Only call 119 if you are due to travel outside the UK in the near future and have had your second dose more than 5 working days ago. It may take up to 7 working days for the letter to arrive.
This practice is not able to provide you with a letter that shows your COVID-19 vaccination status. Please do not contact the practice about your COVID-19 vaccination status unless you have been advised to by the 119 service.
When you're planning your travel, you should check the latest information on demonstrating your COVID-19 status when travelling abroad on the gov.uk website. Make sure there is enough time to get proof of your COVID-19 vaccination status before you are due to travel.
Telephone suggested wording
You can use this script for answerphone messages, or speaking to patients directly:
GP practices cannot provide you with a COVID Pass letter. You can demonstrate your vaccination status by downloading the NHS App. It may take more than a week for your identity to be checked and verified. For more information visit www.nhs.uk/nhsapp.
If you do not have internet access, have had both doses of your COVID-19 vaccination, and are due to travel outside the UK in the near future, you can request a paper letter from the NHS COVID Pass service by calling 119. Only call 119 if you had your second dose more than 5 working days ago. It may take 7 working days for the letter to arrive.
Last edited: 21 June 2021 7:59 pm