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Case studies and webinars from health care professionals

Read about how people across the NHS are implementing, using and benefiting from providing online access to patient records. Choose from our selection of case studies, blogs, webinars and articles of interest about enabling patients to view their GP health record information through the NHS App and other online services.

Case studies

Safeguarding patients an early adopter experience

Paxton Green (EMIS) is a large practice in London, serving approximately 19,000 patients. In May 2022, it became one of 16 practices to enable online access to prospective record entries as an early adopter (pilot site).  

It had previously offered historic access to all patients upon request but since switching on access 97% of its patients with online accounts now benefit from automatic access to their prospective records. Aeira Marsh, IT Operations Manager, was heavily involved in work to ensure that patients who might be at risk or harm or distress from being given automatic access to their online records were safeguarded.


A selection of webinar recordings which include primary care colleagues who have shared their experiences of giving patients online access to their new health record information, enabling online record access and safeguarding patients. 

Further information

Last edited: 26 March 2024 2:41 pm