Issue 21.0 of this CATR captures the clinical risk management activities undertaken in support of the new Wayfinder service, specifically the additional capability within the NHS App.
The overarching Wayfinder solution is developed to support a patient engagement portal within the NHS App to identify national interventions that would support patients waiting for treatment, and to mitigate the impact for longer waits on patients and the NHS itself.
To support this goal, a third-party supplier (Servita) was commissioned to build an aggregator layer to collate the patient data (appointments, referrals) from both eRS and Portal Provider systems and present these results on the NHS App in the form of a 'deep link'.
Deep links sit underneath a button in the App or a jump off link. The purpose of these deep links is to take the user directly to an individual appointment/referral without having to navigate through other screens. This deep link will then take the user to the third-party portal provider. When a button is clicked, the user would see a notification page that they are being taken out of the app to the provider.
Note: This CATR supports the risk management and approval of the NHS App Wayfinder layer only. All other components which include Aggregator, eRS and Portal Providers are out of scope of this certificate.
Date issued: 17 August 2022