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NHS App guidance for clinical commissioning groups

This page provides information and guidance to support clinical commissioning groups (CCGs) with the NHS App

CCGs have an important role in telling GP practices about the NHS App and encouraging them to look at the experience they are giving to patients via the different digital services they provide.

We are asking CCGs to be involved in 3 main tasks.

1. Work with us to schedule connection dates

All GP practices using TPP and EMIS systems have now been connected to the NHS App. This means that their patients can now use the functions that connect to the clinical system, enabling them to book appointments, order repeat prescriptions and view their GP medical record securely.

Practices that use Vision and Microtest systems will be connected later. This is because user testing has shown that if we connect them now, patients would not have the same high-quality experience as users in other practices. We are working with these suppliers to help them make the changes that are needed.

A member of our implementation team will be in touch if your CCG has practices using Vision and Microtest systems when they are ready for connection.

2. Spread the message to GP practices

Our research shows that patients have a much better experience in the NHS App and other digital services if the practice has carried out a few basic actions.

You should encourage practice managers to visit the guidance for GP practices which will help them to prepare their systems and staff.

You can help us to spread this message to practices using any channels you have available, such as newsletters, emails and events. A communications pack has been sent to CCG communications teams that provides templates, images and more to help with this. Your NHS England regional communications team can provide a copy of this pack if you have not already received it.

What GP practices need to do

Our guidance for GP practices tells staff what they need to know, including the benefits to patients and practices of the NHS App.

There are 3 simple steps that practices need to do to prepare.

Brief staff

We've created guidance for briefing practice staff on the NHS AppThis includes information about how practices can help patients to register for the NHS App and a video demo.

Prepare clinical systems

Practices need to consider what appointments they make available to book online and ensure they are named clearly in their clinical system. This will help ensure that patients can understand what the appointments are and book the correct one.

We've created guidance for practice managers and IT leads on the system settings they should check.

Tell patients

When practices have briefed staff and prepared their systems, they can promote the app to their patients. We have produced a range of materials to help practices promote the app to patients, including a short film for the waiting room screen and a template text message.

View our guidance for GP practices on promoting the NHS App to patients.

3. Promote the NHS App to patients

We will not promote the NHS App to people across the country until later this year when all GP practices are connected and have had an opportunity to prepare. Patients are more likely to have a positive experience of the NHS App if their practice is well prepared. 

You should only promote the NHS App to patients in your CCG area when you are happy that practices have prepared by following the 3 steps and guidance set out above.

The communications pack sent to CCG communications teams includes a range of patient-facing materials that will help you to promote the NHS App in your area. Contact your NHS England regional communications team if you have not received this pack.

You can download NHS App leaflet and posters if you want to do a professional print run for practices in your area.

Last edited: 25 July 2019 10:09 am