CCGs have an important role in telling GP practices about the NHS App and encouraging them to look at the experience they are giving to patients via the different digital services they provide.
1. Spread the message to GP practices
Our research shows that patients have a much better experience in the NHS App and other digital services if the practice has carried out a few basic actions.
You should encourage practice managers to visit the guidance for GP practices which will help them to prepare their systems and staff.
You can help us to spread this message to practices using any channels you have available, such as newsletters, emails and events. A communications pack has been sent to CCG communications teams that provides templates, images and more to help with this. Your NHS England regional communications team can provide a copy of this pack if you have not already received it.
What GP practices need to do
Our guidance for GP practices tells staff what they need to know, including the benefits to patients and practices of the NHS App.
There are 3 simple steps that practices need to do to prepare.
We've created guidance for briefing practice staff on the NHS App. This includes information about how practices can help patients to register for the NHS App and a video demo.
Prepare clinical systems
Practices need to consider what appointments they make available to book online and ensure they are named clearly in their clinical system. This will help ensure that patients can understand what the appointments are and book the correct one.
When practices have briefed staff and prepared their systems, they can promote the app to their patients. We have produced a range of materials to help practices promote the app to patients, including a short film for the waiting room screen and a template text message.
2. Promote the NHS App to patients
Patients are more likely to have a positive experience of the NHS App if their practice is well prepared.
You should only promote the NHS App to patients in your CCG area when you are happy that practices have prepared by following the 3 steps and guidance set out above.
The communications pack sent to CCG communications teams includes a range of patient-facing materials that will help you to promote the NHS App in your area. Contact your NHS England regional communications team if you have not received this pack.
You can download NHS App leaflet and posters if you want to do a professional print run for practices in your area.
3. Track uptake of the NHS App in your area
Use the NHS App dashboard to see how many patients in your area are using the NHS App, and which features they are using.
You can see figures broken down by GP practice, CCG and other geographical areas.