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Online access to GP records patient case studies: Chris's story

How Chris benefits from accessing his health information on the NHS App. Find out how having healthcare information at your fingertips helps Chris

Chris's story

I think the NHS App is brilliant because it feeds me through the information I need, where and when I need it.

Chris, NHS App user


It can be difficult trying to get through to the doctors' surgery to get the results of my latest blood tests but, by going on the NHS App, I’m likely to get test results even before the usual seven-day wait time is up. It’s so much simpler to just go online and see what is wrong with me or not.

Having access to my GP records means that I can see test results, medical history, and letters between the GP and my consultant. Viewing my test results and graphs helps me understand what lifestyle, diet and medication modifications are helping to keep my diabetes under control.

It’s extremely helpful to have all the information in one place and I also use the NHS App to order repeat prescriptions.


Source of trusted information

I don’t always remember all the information my GP tells me at my appointment. I can look at the notes my GP has made and then research to understand the health complaint or medication that we discussed. I can also see the list of medications I take, which I can share with the pharmacist and other health professionals.

Last edited: 13 March 2024 5:31 pm