The NPFS comprises an online and telephony self-assessment service. Individuals are not assessed by a clinician but follow a process of answering questions which have been developed with extensive advice from clinicians. These determine whether the person who is ill is eligible for an antiviral medicine or not. Individuals may also be directed to other health interventions such as self-care advice at home or referral to the emergency services for an ambulance response.
National Pandemic Flu Service
The National Pandemic Flu Service (NPFS) is designed to supplement the response provided by primary care during an influenza pandemic. If the pressures mean it's no longer practical for all those with symptoms to be individually assessed by a doctor or other health care professionals, patients can triage themselves in order to access antiviral medicines.