Once you have a definitive register of the Digital Services you will need to remediate or procure in line with the Internet First policy, you can begin to plan with suppliers and those you share services with.
Clinical safety is a critical consideration in the development and implementation of Digital Services. View guidance on clinical safety standards.
Planning should take current and future user requirements, and organisational strategy, into account. This could include:
- future business models and any future plans for citizen and patient access to services
- future accessibility requirements
- types of devices used
- remote working capability
You will need to look at technical considerations, including network sizing and cyber security standards.
View technical guidance for developing Digital Services to meet Internet First policy
A comprehensive implementation plan will build on your asset register to plan effectively for the necessary changes:
- allowing the right things to be done at the right time
- understanding the sequence of events
- allowing prioritisation of activity
- allowing business events to take place (governance, business cases, budgeting, approvals and so on) in good time
As you gain an understanding from suppliers of when and how changes will be implemented, and work with those you may provide services to, it is important to include changes to business operations in your plans.
These changes may include:
- how a user accesses the service
- authentication processes
- where you can access the services from – a service available over the public internet may allow users to access it remotely and this might involve purchasing remote working hardware.
Users may need new instructions on how a service is accessed and used, and this should be included in an implementation plan.
Implementation plans should be reviewed by all stakeholders.
Once this is complete, you can begin to put the planned actions into practice. This is likely to be in a deployment project type setting and in line with organisational governance.