Users in CIS are managed by a Registration Authority (RA). The RA is responsible for creating and editing users, assigning organisations and roles, creating smartcards and binding authenticators. In the PTL environments, this is generally handled by Platform Support (email@example.com)
Users created in one environment will only work in that environment. So a DEV user is only for DEV environments, and an INT user is only for INT environments. You will need to request separate users for each environment. Also note
- Smartcards are strictly per user (and therefore only work for a single environment)
- iPads can only be for one user/environment at a time (but can be re-registered for a different user, or a different environment)
- Windows 10 devices and Cross Platform Security Keys can hold multiple identities (even from different environments).
For most user and role related requests, your first port of call is Platform Support. The NHS CIS2 team only deal with authenticator binding (see below) and assigning passwords to users for the Simple OIDC realm on DEV.
Users can be requested from Platform Support via our smartcard request form. You can use these values in your request if you do not have any specific organisation/role requirements:
- Org Code = A9A5A
- Org Name = NHSID DEV
- Role Code = R8015
If you require a smartcard, then Platform Support will mail these to you. If this is your first user for the DEV environment, then be sure to request the User ID (UUID) immediately and let the Care Identity Authentication team (firstname.lastname@example.org) know this so the user can have a password added for the Simple OIDC realm without having to wait for the smartcard to arrive in the post.
If you require a different type of authenticator (meaning - not a smartcard) binding to your User Identity then please contact the Care Identity Authentication team (email@example.com) once you have your User ID(s). Details on other authenticators are given below, and also on the Ways to authenticate page