Go live and support

To prepare for your transition into production and go live, you must first have approval from our Onboarding Prioritisation Group (OPG). This is to confirm you have met all the eligibility, technical, governance and legal requirements. It also confirms we have all the informtion we need from your submitted  Supplier Conformance Assessment List (SCAL). 

If you have a problem or incident with NHS Care Identity service 2 (NHS CIS2), you should visit the client service management page. Here you will find information on our problem and incident management processes. This includes information on our service level agreement and Higher Severity Service Incident (HSSI) management.

After you go live, if you require technical support please call the National Service Desk. The National Service Desk will handle all front-line calls, but support will be provided by NHS CIS2’s own support team.

You can follow our latest service updates on our release information page.

We will also set you up to receive release notifications and details of upcoming features we are working on.

NHS CIS2 documentation, like the SCAL and Connection Agreement, are periodically reviewed and updated. It is a contractual requirement that live integrated services must ensure they are using the latest versions of these documents.

Integrated services will be asked to re-submit updated versions, even when live.

You will receive a go live confirmation from us and we will ensure your handover to live services for ongoing support is as smooth as possible.