Health and Social Care Network (HSCN)

The Health and Social Care Network (HSCN) provides a reliable, efficient and flexible way for health and care organisations to access and exchange electronic information.

Faults and problems

If you're a consumer of HSCN services that is experiencing a fault or problem with your service and you are not getting the support you need from your CNSP, it is possible to engage with NHS England. Please refer to the HSCN Consumer Handbook.

The Health and Social Care Network (HSCN) is a new data network for health and care organisations which replaced N3.

It provides the underlying network arrangements to help integrate and transform health and social care services by enabling them to access and share information more reliably, flexibly and efficiently while benefiting from improved network and bandwidth capacity, financial savings and easier and smoother access to clinical systems.

The benefits of HSCN

HSCN offers faster, cheaper and more reliable network services to NHS and social care organisations across England.

See how HSCN can benefit you

New HSCN connections

Health and social care organisation can buy HSCN connectivity from a choice of suppliers within a competitive marketplace.

Follow our 4-step customer journey

Existing HSCN customers

We have a range of information and guidance tools to support your day to day HSCN activity.

Read the HSCN consumer handbook and technical guidance pages

HSCN connection governance

HSCN customers must adhere to strict governance and data security standards, particularly if accessing patient data.

Read about the HSCN Connection Agreement and data security governance

HSCN suppliers

The HSCN marketplace offers customers a wide choice of connectivity suppliers.

Learn more about HSCN suppliers

HSCN supplier performance data

We publish monthly data metrics across all Consumer Network Service Providers (CNSPs) that provides customers with relevant information about supplier performance.

Access the data

HSCN case studies

Many NHS organisations, charities and partners have connected to HSCN and are now enjoying the benefits.

Hear their stories and insights

Useful contact Information

The table below provides a summary of useful HSCN contact details:

Area of contact	Email address	Phone number
IPAM general enquiries	[email protected]	N/A
NHS Digital contact centre: IPAM delegate access Organisation contact detail changes	[email protected].	0300 303 5678
National Service Desk	[email protected]	N/A
Service Co-Ordinator	[email protected]	N/A

Last edited: 5 December 2023 11:19 am