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HSCN: Quick-reference migration guide

We want your Health and Social Care Network (HSCN) migration to progress as smoothly as possible. This quick-reference migration guide will take you through each stage of your migration to give you the best chance of success at the first attempt. It lets you know what to expect and who to contact if you have questions.

The HSCN is the new data network for health and care organisations

HSCN is replacing N3. Its helping to integrate and transform health and social care by enabling you to access and share information more reliably, flexibly and efficiently. Moving to HSCN will mean faster, more reliable access to the systems and services you use every day.

All sites must complete a migration from the Transition Network (TN)/N3 as soon as possible, but no later than 31 August 2020.

HSCN migration guide

This quick-reference migration guide will take you through each stage of your migration to give you the best chance of success at the first attempt. Print this quick-reference migration guide and keep it to hand at your practice front desk/office.

HSCN contacts

Knowing who your HSCN contacts are at your clinical commissioning group (CCG) and new supplier is important for making your migration a success. We recommend working with your CCG to confirm who is co-ordinating your migration, plus the name of your new supplier.

Your CCG or commissioning support unit (CSU) HSCN contact will inform you when your new supplier, or anyone else (such as Openreach), will be on site and what they will be doing.

These details can be recorded in the HSCN contacts table of the HSCN: Quick-reference migration guide

What will happen

Several activities need to happen to complete your migration to HSCN. These will be scheduled on your behalf by your CCG or CSU HSCN co-ordinator.

You may already have completed some of your migration activities. You can confirm what stage you're at with your CCG or CSU representative. Please check your stage and mark those activities completed, then enter the planned dates and times for the remaining activities in the HSCN: quick-reference migration guide table of migration activities.

Ask your CCG or CSU HSCN co-ordinator for these dates and make a note of them against the activities listed in the HSCN: quick-reference migration guide.

 

If your new supplier arrives on site you should always contact your HSCN co-ordinator before turning them away.

 

Delayed or cancelled migrations cost the NHS time and money.

Migration activities

Coms room/cabinet mark-up

Your CCG/CSU may visit your site to place “X Marks the Spot” on the wall.

“X Marks the Spot” printouts are included in the back of the HSCN: quick-reference migration guide.

Confirm if your CCG/CSU plan to do this activity and if not, request guidance of where the X’s should be placed for primary (and secondary if required) circuits.

Site survey

This will likely be done by Openreach. Your HSCN co-ordinator will let you know if not.

Your CCG/CSU will advise you as to who should expect and what organisation they will be from. Show the engineer the location of the comms room/cabinet and the “X marks the spot” stickers.

There will be no disruption to connectivity or systems during the site-survey, this activity is an inspection in advance of the line installation.

Your CCG/CSU will advise if you should make any building documentation available as part of the site-survey.

Primary line installation

This will likely be done by Openreach. Your HSCN co-ordinator will let you know if not.

Your CCG/CSU will advise you who to expect and what organisation they will be from.

Show the engineer the location of the comms room/cabinet and the “X marks the spot”.

Secondary line installation

This will likely be done by Openreach. Your HSCN co-ordinator will let you know if not.

Your CCG/CSU will advise you who to expect and what organisation they will be from.

Show the engineer the location of the comms room/cabinet and the “X marks the spot”.

Installation of the secondary line may take place at the same time as the primary line. This will be confirmed by your CCG/CSU.

Customer premise equipment (CPE) router installation

This will be done by an engineer from your new HSCN supplier.

They will need to be shown the location of the comms room/cabinet where the line(s) were installed. They will then connect the new line(s) to a new router (CPE) in the comms cabinet/room.

It is likely that the CPE (router) will be delivered to your site in advance of the installation activity. Your CCG/CSU will confirm if this is planned for your site.

If any CPE is delivered in advance of the CPE installation activity, please ensure you keep the safe and secure in readiness for installation.

HSCN migration

This will be the switch-over to your new HSCN connection.

Your CCG/CSU will advise who you should expect to visit your practice.

They will need to be shown the location of the comms room/cabinet and they are there to undertake the switchover to HSCN.  This will cause some downtime (on average 15-minutes) and a scheduled date will be advised by your CCG to minimise disruption.

After any of these activities, and before the engineer leaves, please ensure the practice manager or IT lead have tested that:

 

  • telephones are still working (both incoming and outgoing calls)
  • the internet is still accessible
  • any clinical systems used on site are still accessible  

 

This will help minimise disruption on site.

 

If you or the engineer are unsure at any point during these activities, please call your HSCN co-ordinator before cancelling or terminating the works.

Tips

You should write down any questions you may have for your CCG or CSU HSCN co-ordinator.

X marks the spot

We recommend that you print and cut out the “X Marks the Spot” markers from the HSCN: quick-reference migration guide and use them to mark the location of your circuits.

Benefits of migrating to HSCN

Some of the benefits to a practice of migrating to HSCN are: 

  • improved ability to send and receive secure data between health and social care organisations, supporting information and service sharing 
  • helping staff across health and care work together 
  • simpler access to NHS Digitals national applications, making it easier to confirm NHS numbers, share care plans and access Summary Care Records 

What CCGs and GPs using HSCN are saying

Technical engineers were on call to tackle any possible issues during each migration - which was an average of 15 minutes downtime per GP practice – resulting in minimum interruption to clinical care.

Although we had a two-hour migration window, with the post migration testing, we were generally completed in 40 minutes.

Many of our practices reported a marked improvement in network performance.

User feedback has been, better smoother access to principal clinical systems by GPs across a rural North Yorkshire, which ultimately provides better quality patient care.

Last edited: 13 January 2020 3:27 pm