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Business Applications Guidance

Appendix D: remote access services


Remote access services provide the ability to obtain manged and secured access to network services and /or business applications from a remotely. Within an organisation people who work out of branch offices, home workers/teleworkers, and people who are travelling as part of their job role may need access to corporate network services.

A typical remote access user will require access to the internet via a broadband service connection to allow them to securely connect to the required service or application; however this can also be done via the 3G/4G mobile network.

Remote access services are extensively used within NHS organisations to enable workers to access key NHS resources that allow them to carry out their duties at any time and regardless of their location. Access can be obtained via various devices such as:

  • NHS/corporate-issued laptop
  • NHS/corporate mobile or tablet device
  • 3rd party managed hardware services
  • BYOD

Remote access services are an essential tool in enabling front line NHS patient care such as GP home visits, community care nursing and home therapy sessions. The growth in the use of mobile/tablet devices to help deliver remote healthcare provides many positive benefits, saving time and costs. With a wide range of user devices now available for remote access users, it is ever more important that reliability in performance and security are key features for any NHS remote access service provision.

Last edited: 19 October 2018 2:27 pm