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Receive NHS 111 Reports directly into your GP clinical system

Learn how NHS 111 reports are received into GP practices, and how the process has changed to accommodate COVID-19 information.

About NHS 111 Reports

Integrated Urgent Care (IUC) providers, which include NHS 111, are required to send information about patients’ encounters to the patient’s registered GP practice. These are known as NHS 111 Reports.

NHS 111 Reports provide detail on the outcome of the triage and the next steps in patient care. Permission from the patient will be sought before a report is sent.

NHS 111 Reports are received ‘for action’ when the patient has been transferred back to their GP to arrange a consultation or ‘for information’ where the provider wants to notify the registered GP practice that the patient has been transferred to another service. ‘For information’ messages should still be reviewed and added onto the patient record for completeness.

You can choose to receive NHS 111 Reports into your practice in one of a number of ways. The Directory of Services holds the information on your preferred method of receiving the reports. This means any NHS 111 service and national services such as the National COVID-19 CAS (CCAS), can send you information.

Changes in response to COVID-19

During the NHS response to the COVID-19 Pandemic, changes have been implemented in EMIS, TPP and Vision GP clinical systems to process COVID-19 information directly onto the patient record. To do this relies on receiving NHS 111 Reports directly into your clinical system. This method of receiving messages is often referred to as ITK NHS 111 Report messaging. The GP system changes support the specific processing of COVID-19 information in the reports, automatically adding a suspected COVID-19 problem to the patient record, where the outcome of the IUC encounter was a COVID-19 disposition.

If your practice already receives NHS 111 Reports directly into your GP clinical system, you need take no further action.

If your practice uses other methods to receive NHS 111 Reports, such as email, the Docman service or you use the Eva Health GP clinical system, then COVID-19 information will not automatically pull through to the patient’s record.

To receive NHS 111 Reports directly:

  1. Contact your local clinical commissioning group (CCG) Primary Care IT team - they can provide guidance and work with your local Directory of Services team to ensure you are configured correctly to receive these reports.
  2. Configure your GP clinical system accordingly. Find guidance on doing this below.

EMIS Web – messages are delivered directly to Workflow Manager which allows automatic matching to patient records. The format of the message can be changed to improve readability. More help is available from the EMIS Web Knowledge Base.

SystmOne – help information is available within the system under Help > Support and FAQs, the guide is called “Receiving NHS 111 messages into GP”. Messages in SystmOne can be reviewed and filed manually or mappings can be created to file them automatically and assign tasks. It is very important to ensure the configuration in SystmOne is completed or ITK messages will not be received.

Vision – messages arrive in Mail Manager which can automatically file them against the patient’s record. More help is available from Vision’s Knowledge Base.

Eva Health Open Evolution – whilst Eva Health have not completed the COVID-19 changes they are included below for completeness.

Messages are automatically matched to patient records with the ability to assign tasks to individual users or groups. More information and support is available from the Eva Health website.

You can change back to using Docman easily at any time via a request into your local CCG Primary Care IT team.


Also note that the use of direct messaging for NHS 111 Reports will not prevent Docman being used for other types of communications, such as out-of-hours consultation reports and hospital discharge summaries.

Last edited: 30 September 2020 1:44 pm