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EMIS Web – messages are delivered directly to Workflow Manager which allows automatic matching to patient records. The format of the message can be changed to improve readability. More help is available from the EMIS Web Knowledge Base.
SystmOne – help information is available within the system under Help > Support and FAQs, the guide is called “Receiving NHS 111 messages into GP”. Messages in SystmOne can be reviewed and filed manually or mappings can be created to file them automatically and assign tasks. It is very important to ensure the configuration in SystmOne is completed or ITK messages will not be received.
Vision – messages arrive in Mail Manager which can automatically file them against the patient’s record. More help is available from Vision’s Knowledge Base.
Eva Health Open Evolution – whilst Eva Health have not completed the COVID-19 changes they are included below for completeness.
Messages are automatically matched to patient records with the ability to assign tasks to individual users or groups. More information and support is available from the Eva Health website.