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GP Connect key to improved ways of working and cost reduction for Nottingham City General Practice Alliance

This case study explains how GP Connect has helped Nottingham City General Practice Alliance reduce their administrative burden and save money, whilst improving the quality of their service.


Nottingham City GP Alliance (NCGPA) is a federation of 45 GP practices covering a population of over 365,000 patients. However, many of the services delivered by NCGPA create opportunities for closer collaboration and economies of scale for all GP practices across the whole of Nottingham city. As a GP alliance, NCGPA is continually striving to improve access to patient facing services.

Launched in April 2018, GP+ Nottingham City, one of the many services provided by NCGPA, was Nottingham’s first city-wide extended hours service. At GP+, appointments are available with GPs, practice nurses, healthcare assistants, phlebotomists, clinical pharmacists and physiotherapists. Appointments are provided outside of normal practice operating hours, typically in the evening and at weekends. As an extended access hub providing both clinical and non-clinical appointments, having an appointment booking system that all GP practices can access easily is paramount.

NCGPA has been commissioned to operate the COVID-19 Hub for Nottingham City as part of the COVID response for Nottingham. This means more appointments need to be available to book directly from practices.

Before the deployment of GP Connect, a service that allows authorised clinical staff to share and view GP practice clinical information and data between IT systems, NCGPA was using a third-party booking system for appointment bookings at GP+. Although it worked, the process was administration-heavy and costly.

The benefits of GP Connect

GP connect has enabled NCGPA to streamline the administration process internally for their team, and externally in GP practices, as well as having an overall cost saving. The system enables the seamless sharing and management of appointments and patient data between GP practice clinical systems, be it EMIS or TPP SystmOne, and NCGPA. There are no barriers to access; every practice in the city is able to book appointments with NCGPA via GP Connect. GP Connect allows sites sharing appointments to retain full control over which appointments, rotas and slot types can be accessed.

The deployment of GP Connect at the Alliance allowed the 45 practices to access to all the appointments available across different clinical systems. 

GP Connect has revolutionised the way we work, and we have seen a huge cost saving

The introduction of GP Connect has improved the service and reduced costs for NCGPA. Results to date include:

  • reduced cost through removal of the proprietary software
  • a reduction in administration time for NCGPA and practices
  • increased accuracy in GP referrals, with no referrals going missing
  • great feedback from clinicians and admin staff

NCGPA are now looking to use GP Connect for appointment management with the NHS 111 service and within the primary care networks (PCNs).

Further information

internal GP Connect

GP Connect allows authorised clinical staff to share and view GP practice clinical information and data between IT systems, quickly and efficiently.

Last edited: 17 May 2021 1:20 pm