Skip to main content

User support and training

Find guidance, support material and information about GP Collections.

GP Practice manager new starter guidance

We have prepared a guidance document for new users of Calculating Quality Reporting Service (CQRS).

This will provide some background information of the service: how to get started with the system, along with what to do if you are experiencing any troubleshooting issues.


Calculating Quality Reporting Service (CQRS)

CQRS training is available as an online training course on the CQRS Learning Centre. You will need to be on the HSCN network (previously known as N3) to access this site, but log in details are not required.

The CQRS user guides, detail how to perform key processes in CQRS. There is a guide to submitting and declaring achievement for payment for each of the Enhanced Services currently available on CQRS.

Changes to Manual Data Entry on CQRS

Restrictions on manual data entry have been introduced for 2016/17 services, adding additional controls specifically for automated collections. For full details, please read our manual data entry user guide.

General Practice Extraction System (GPES)

Advice and user guides are available.


A number of reports are available within CQRS (under the 'Reporting' tab) and offer support in specific areas of CQRS functionality. Find out details of all available reports, and how to access them.

Further information

  1. internal

    CQRS user guides

    These guides provide details about how to perform certain tasks on the Calculating Quality Reporting Service (CQRS), including submitting achievement for services.

Last edited: 17 December 2019 4:40 pm