Pharmacy costs and benefits study: key points for community pharmacy teams

The Pharmaceutical Services Negotiating Committee (PSNC), NHS England and NHS Employers worked with NHS Digital, to support the design of the independent study which was undertaken by PwC. Their work included visits to pharmacies across England, which included time and motion studies and interviews with pharmacy team members. PwC also collected feedback on EPS from pharmacy contractors and their teams via an online survey.

The study found that community pharmacy teams who have updated their dispensing processes to take into account the different actions required for electronic prescriptions are benefiting most from EPS. 

From PwC's findings, NHS Digital and PSNC have identified key points for pharmacy contractors and their teams, including those which may help them make better use of EPS. PSNC have compiled two briefing notes which identify ways to make their EPS processes more efficient:

Find the PSNC key findings for:

• pharmacy contractors
• pharmacy team members 

Part 1 - Summary of findings
Part 2 - Detailed findings