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When searching for a non-nominated (Phase 4) prescription, enter the Prescription ID if provided, or use the option to search by NHS number. Ensure that the ‘my site’ box is not ticked when searching by NHS number.
If the prescription is listed in the search results as 'To Be Dispensed', you can copy the Prescription ID from the EPS Prescription Tracker and paste it into your PMR system search box to force the prescription to download from the Spine. Then prepare and dispense as usual.