We recommend that you:
- review and update your business continuity plans
- ensure you are equipped to use faxing prescriptions as your fall-back process should EPS be unavailable
- ensure your prescription printers remain in situ and are checked to be working regularly
- keep a sufficient supply of FP10 stationery at all times
- ensure all staff are familiar with business continuity plans
- sign up for EPS service alerts which will keep you up to date on any national system issues
In the event of a system crash during the prescribing process, prescribers may wish to check if their last issued prescription has been sent to the Spine. The EPS Prescription Tracker can be used to confirm whether it has been issued and will avoid the risk of a duplicate prescription.
The following contingency tools will support business continuity and appropriate staff should therefore familiarise themselves with their use.
NHS Digital EPS / IT service status webpage (N3/Smartcard required) - this provides a real-time indication of the status of key national NHS IT services. Your system supplier should inform NHS Digital if they are experiencing significant issues.
EPS Prescription Tracker business continuity (BC) mode (N3/Smartcard required) - dispensers can now view prescriptions, including the patient and medication details and the GP practice, via the EPS Prescription Tracker business continuity mode. This is intended to help pharmacy teams to make decisions about what they can do to support patients that need their medicines.
Summary care record (SCR) - SCR holds demographic details about the patient, medication information (current repeat medication, acute medication and recently discontinued medicines), allergies and any adverse reactions. SCR can support decision-making during an outage situation.
NHS Digital service alerts (Smartcard required) - Smartcard users can sign-up to receive service alerts by email or SMS for all or individual NHS Digital Services. Alerts can give an indication of the severity or expected duration of an issue. You should select that you wish to be notified in relation to: EPS, N3/HSCN, Authentication, Smartcard Care Identity Service (CIS), Patient Demographic Services (PDS) which impacts access to patient details, Spine Messaging Services, and Spine Alerting.
Explaining EPS in urgent care to patients
As a provider you should consider what you need to communicate to patients who contact your service, particularly in relation to how their data will be used. You should also consider any impact on your existing materials such as interactive voice response messages.
Changes to data protection legislation, including the General Data Protection Regulation (GDPR) from 25 May 2018, puts strict restrictions on the transfer of personal data. The Information Commissioner's Office regularly updates its GDPR guidance.