Dispensing system performance data by supplier

We are pleased to confirm that all suppliers agreed to submit or make available, their performance data to NHS Digital. Users should note that data is provided voluntarily with no formal governance in place in addition performance may be measured differently by each supplier in accordance to their customer offering. Suppliers have been asked to include a narrative to detail how each measure is calculated.

We hope that collating dispensing system performance data in this way will:

• make performance data more visible and accessible
• allow comparison between the different service offerings

Please note that performance/KPI metrics need to be viewed in the context supplied for each performance target. There is no set target across all patient medication record (PMR) system suppliers.

The statistics indicate the suppliers impacted and not necessarily defects with any system.