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Cancelling an electronic prescription - for dispensers

If you're a dispenser, find out what happens when a prescriber cancels a prescription.

Electronic prescriptions can be cancelled at any point by the prescriber (until they are downloaded by the patient's nominated pharmacy).

Cancelling an electronic prescription

Electronic prescriptions can be cancelled by any prescriber (or GP practice staff) who has the correct authorisation on their smartcard. This can be done at any point until the prescription is dispensed and given to the patient.

Either the whole prescription or individual items on a prescription can be cancelled. If the whole prescription has been cancelled, it will not be available to download. Individual items which have been cancelled will show as such when you download a prescription containing additional items.

The prescriber may have generated a new prescription to replace the cancelled items. If necessary, you can contact the GP practice on behalf of the patient or check the EPS Prescription Tracker. This avoids the patient having to return to the GP practice themselves.

When a prescription has already been downloaded by the patient's nominated pharmacy it cannot be cancelled at the GP practice. The GP practice will contact you to ask you to return the whole prescription to the NHS Spine. If there are items which still need to be dispensed, you should then re-scan the token to download the prescription again, or alternatively endorse item(s) as 'Not Dispensed'. The cancelled items will be marked as such and will not be available for dispensing.


What happens when an electronic prescription is cancelled

Prescription or prescription items are cancelled successfully

If the whole prescription has been cancelled it will not be available for download or dispensing. If an item(s) on the prescription has been cancelled the prescription can be downloaded and the cancelled item(s) will show as cancelled.

Prescription or prescription items are not cancelled as they are "with dispenser"

If the prescription has already been downloaded at the dispenser, the GP practice should contact the dispenser to inform them of the need to cancel the prescription. The dispenser will be asked to return the prescription to the NHS Spine. If there are additional items to be dispensed, the pharmacy should then re-scan the token to access the remaining items to be dispensed.

Prescription or prescription items are not cancelled, as they are already dispensed to the patient

If the prescription or prescription items have already been dispensed it is the responsibility of the prescriber to ensure the patient is contacted, as appropriate.

Last edited: 1 October 2018 1:42 pm