If you need help within the NHS e-Referral Service (e-RS) system, you can use the Help function. If you're on an N3/HSCN connection, you can access the help files without logging in.
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Many of the learning materials below are also located on the e-Learning for Healthcare (e-LfH) Learning Management System. If you haven’t got an e-LfH account, please register.
Quick reference guide (QRG)
Review the quick reference guides for referrer:
MS Word versions of the quick reference guide a can be requested by emailing the programme team.
Creating a referral. Learn how to log onto e-RS; create a referral using different criteria; apply different filters when searching for services.
This demonstration video shows a typical patient journey using e-RS:
Spotlight videos on:
- Advice and Guidance (A&G) – allows one clinician to seek advice from another. Unlike creating a booking request, where a number of providers can be selected, Advice and Guidance is a communication between two clinicians: the “requesting” clinician and the provider of a service (the “responding” clinician). This video demonstrates how to make an A&G request and the benefits of using this function.
- Manage Your Referral – e-RS allows patients to book their own appointments through an application called Manage Your Referral - this can be accessed by computer, phone or tablet. This video shows the application as well as the benefits of using this for both patients and professionals
- Two week wait referrals – this short video shows how to effectively refer a suspected cancer patient through e-RS as a two week wait referral.
Specific functionality guidance
Find out about advice and guidance.
Find out about Referral Assessment Services.
Find out about the appointment slot issues process (N3/HSCN connection required).
Further guidance information can be found in our document library.