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Future changes to the NHS e-Referral Service

National guidance has been published setting clear expectations for health and care organisations who want to use cloud services, and who want to remove dependency on N3 or HSCN networks in order to provide future access to its systems to a wider set of users over the public Internet.


The NHS e-Referral Service (e-RS) has commenced work in response to the government and NHS Digital drive to increase accessibility to NHS systems. Initial changes will introduce additional URLs for users accessing the TRAIN2 training environment and for patients accessing Manage your Referral.

Professional users

Whilst the e-RS professional application is transisitioning to the cloud (8-9 November), there will be no outward change to professional users at the current time.

All users accessing the professional application via N3/HSCN will continue to be able to do so via the existing URL

TRAIN2 users

The TRAIN2 training environment will also be moving to the cloud and will have a new URL in late November 2019. Users of the environment will be contacted directly to inform them of the date once this has been confirmed. 

If you have any questions specifically about the migration of the training environment please contact


For patients currently accessing Manage your Referral at, there will be no requirement to take any action. The relevant link to access the e-RS patient application (Manage your Referral) on the page will be updated with no impact to users early in 2020.

Further information

If you have any questions or feedback, please contact the e-RS technical team at

Last edited: 23 October 2019 12:42 pm