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Service provider clinician training for NHS e-Referral Service

Session 1
Tuesday 28 May 2019
2:30 PM to 4:00 PM
Session 2
Tuesday 25 June 2019
2:30 PM to 4:30 PM
Session 3
Wednesday 24 July 2019
2:30 PM to 4:30 PM
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We're providing three identical training sessions on the above dates. Each session will include approximately 90 minutes of training with 30 minutes allocated to setting up and time for questions.

The sessions are aimed at learners who:

  • are experienced trainer/facilitators, who will be delivering training on NHS e-Referral Service to service provider clinician end users within provider organisations
  • will be using the service provider clinician role themselves

By the end of the session delegates will be able to:

  • understand the background of NHS e-Referral Service and how it can facilitate current NHS England projects, such as Paper Switch Off.
  • describe the end-to-end process of how the NHS e-Referral Service is used, including benefits for both patients and medical professionals
  • explain how the system can be used in different referral pathways.
  • understand the functionalities involved in a RAS (Referral Assessment Service)
  • understand the difference between Directly Bookable (DBS) and Indirectly Bookable (IBS) services
  • review referrals including accepting, rejecting, rebooking and redirecting functionality
  • respond to Advice and Guidance Requests
  • manage each worklist available to non-CAS providers
  • use Enquiries including Patient Enquiry and Appointment Enquiry
  • use information within, and external to, the system to understand referring organisation activity
  • know, and direct others to, where NHS e-Referral Service information, training materials/aids, guidance, documentation and support can be found, to facilitate local needs and national goals.

Register your interest for this training now, or contact for further information.