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NHS e-Referral Service

The NHS e-Referral Service combines electronic booking with a choice of place, date and time for first hospital or clinic appointments. Patients can choose their first hospital or clinic appointment, book it in the GP surgery, online or on the phone.

Reports and statistics
For regional dashboards, daily, weekly and monthly reports, Service Application reports and extracts, visit our Reports/Statistics page.

NHS Digital provides training and education material to support NHS referrers and providers, along with independent sector organisations using the NHS e-Referral Service.

Latest release information
Live service information and alerts, including scheduled maintenance.

Using the NHS e-Referral Service

Whether you wish to use the NHS e-Referral Service for the first time, or are an existing user wanting to make the most of the service, NHS Digital provides a range of material for referrers (such as a general practice), providers (a hospital or clinic) and commissioners.

Patients can find out more about appointment booking on the NHS Choices website.

The benefits of NHS e-Referral Service

The NHS e-Referral Service has benefits for all users. They include:

  • cost and time savings
  • fewer missed appointments
  • fewer inappropriate referrals
  • shorter referral to treatment times
  • choice of hospital or specialist
  • choice of appointment date and time

The future of the NHS e-Referral Service

The NHS e-Referral Service harnesses new technologies, used by some of the most successful IT companies in the world, to deliver modern and efficient healthcare.

The NHS e-Referral Service future service vision contains the service delivery roadmap and more detail on how the future service will look.

More information about the NHS e-Referral Service

Integration with the e-Referral Service
Document library
Contact the NHS e-Referral Service

News and events

Keep up-to-date with e-Referral Service (e-RS) progress, news and events.

Contact us

If you're an NHS user with a general enquiry about the NHS e-Referral Service (eRS), please complete this form.

Have a question? Call us on 0300 303 5678 or contact

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