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Rochelle Gold

Head of User Research at NHS Digital
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Copyright NHS Digital


Rochelle is Head of User Research at NHS Digital and is responsible for user research strategy and standards across the organisation.

She has previously worked for organisations such as the Probation Service, Commission for Social Care Inspection (now CQC) and the Centre for Criminal Justice, Economics and Psychology at the University of York.


Rochelle Gold is pictured at home
By Rochelle Gold. 21 December 2021
Rochelle Gold, Head of User Research at NHS Digital, describes how our user-centred design maturity model helps teams to achieve outcomes and manage risk. 
User researchers watch how patients navigate a website when searching or using NHS services.
By Rochelle Gold. 24 June 2021
NHS Digital’s Head of User Research, Rochelle Gold, asks the question – is it time to drop the ‘user’ from user research?