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James Higgott

Lead Product Manager at NHS Digital
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James is a lead product manager at NHS Digital where he’s led work on the NHS website, Get an Isolation Note and the National Booking Service for COVID-19 vaccinations. He’s been working in and around health and care for 13 years so he knows most of the acronyms.


People queueing outside a coronavirus vaccination centre
By James Higgott. 29 April 2021
The national booking service is helping millions of people schedule their life-saving COVID-19 vaccinations. James Higgott, Lead Product Manager, gives an insider’s view on how we created the staff-facing products that make up this service and solved some teething problems along the way.