NHSmail is a secure email service approved by the Department of Health for sharing patient identifiable and sensitive information. Any organisation commissioned to deliver NHS healthcare or related activities can use NHSmail.
Your local helpdesk
Your local IT team should be your first point of contact for help with your account, such as unlocking your account or a password reset. They can also assist in setting up a mobile phone or email programme to connect to NHSmail.
For all other queries regarding NHSmail, the national NHSmail helpdesk is available 24 hours a day, 365 days a year on 0333 200 1133, or via email at firstname.lastname@example.org.
NHSmail is available for use by any organisation commissioned to deliver publically funded health and social care.
More than half-a-million staff already use NHSmail on a daily basis in England and Scotland to help them deliver better patient care.
User numbers are growing at a rate of more than 10 per cent each year, as more organisations choose NHSmail as their preferred email service. This NHSmail factsheet [77.03Kb] provides some of the key facts and figures about the service.
Start using NHSmail
There are a number of options now available for organisations looking to join NHSmail. Find out how to register for an account or switch your organisation to NHSmail.
NHSmail is accredited to government OFFICIAL status for sharing patient identifiable and sensitive information, meaning it meets a set of information security controls that offer an appropriate level of protection against loss or inappropriate access.
More information about NHSmail
As a secure email system, NHSmail must be operated and used in accordance with a set of clear policies and procedures.
The NHSmail service is governed by NHS Digital, whilst the day-to-day service is run by an external supplier.
Emails sent to and from the NHS must be protected, to ensure that sensitive and confidential information is kept secure.
NHSmail contains core services that are centrally funded by the Department of Health as well as optional top-ups and collaboration services.
Up-to-date information on the status of NHSmail services and any key known issues affecting users.