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Full Digital Breakfast: Let’s talk 111

2020 gave technology and data innovators some food for thought, so throughout 2021 we are running a series of events as an opportunity to have a virtual discussion about our national digital products in response to the challenges of the past year.

Join us on 25 May 2021 for the first in the series: ‘Let’s talk 111.’

NHS 111 has been at the heart of the COVID-19 response. In this session, NHS Digital leaders, Ian Lowry, Director for Digital Integration, and Jonathan Benger, Chief Medical Officer, along with guest panellists, will have a conversation about our digital response to develop and upscale this national service to meet unprecedented demand during the pandemic.

If you have any queries, or wish to discuss accessibility requirements, please email

About our speakers

Ian Lowry

Image of Ian Lowry

Ian is a director within the NHS Digital Product Development Directorate. Since joining NHS Digital in 2003, Ian has enjoyed a varied career leading the successful delivery of a number of national IT programmes such as the Electronic Prescription Service. In 2020, he was asked to lead the digital urgent and emergency care portfolio of programmes. 

Prior to 2003, Ian started his diverse career as an officer cadet in the Merchant Navy, becoming an officer and eventually becoming a Chartered Naval Architect with a PhD in hydrodynamics and computer simulation. With the excitement of the boom, he moved into B2B software engineering and followed a path to NHS IT.

Professor Jonathan Benger

Photograph of Professor Jonathon Benger

Jonathan is the Interim Chief Medical Officer of NHS Digital. Jonathan was previously the National Clinical Director for Urgent Care at NHS England (2013 – 2019), and led reform of the ambulance services and wider emergency care system.

Jonathan is a NHS consultant in emergency medicine and pre-hospital care, working at both the Bristol Royal Infirmary and with the Great Western Air Ambulance. He is also Professor of Emergency Care in the Faculty of Health and Applied Sciences at the University of the West of England, and a National Institute for Health Research (NIHR) Senior Investigator.

Jacqueline Jedrzejewski

Photograph of Jacqueline Jedrzejewski

Jacqueline is the Clinical Lead Digital in the Transformation Directorate at NHSx.

An active clinician and passionate about high quality and safe patient care, formerly the Associate Clinical Director of NHS Direct / NHS 111 and the National Mental Health, Learning Disability and Safeguarding Lead there, Jacqueline is an expert in the field of remotely delivered health care and has a long history of working with clinical decision support software systems, including their design, authoring, editing, evaluation and review. Recognised as an innovative and inspiring leader that has made a significant contribution to the on-going improvement in patient experience in the NHS and as voted for by front line NHS staff; Jacqueline has over 39 years nursing and clinical operational experience in a variety of settings, including; acute care / urgent and emergency care, offender health, child and adult learning disability / mental health and child and adult safeguarding.

Iain Pickles

Ian is a SRO at NHS England.

Dr Gareth Stuttard

Gareth is the National Clinical Lead for Urgent and Emergency Care for NHS England and NHS Improvement.